Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Saeteurn

Oakley,CA

Summary

Results-driven and client-focused professional with a proven track record in driving maximum adoption of an organization's solutions and identifying product expansion opportunities through high-value client relationships. Seeking a challenging position to leverage skills in developing long-term partnerships, ensuring client success, and contributing to the growth and satisfaction of both clients and the organization.

Overview

8
8
years of professional experience

Work History

Senior Product Specialist

VisitorsCoverage
05.2019 - Current
  • Continually expanded knowledge of product line.
  • Trained and provided coaching to junior team members.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Researched and evaluated potential new markets and products.
  • Acted as liaison between clients and organization's internal operations, ensuring seamless communication and addressing client needs effectively.
  • Successfully identified and drove product expansion and upsell opportunities, resulting in increased revenue and client engagement.

Supervisor of Customer Success and Inside Sales

VisitorsCoverage
04.2018 - 03.2019
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Success and Inside Sales Specialist

VisitorsCoverage
05.2017 - 04.2018
  • Developed and deepened customer relationships to drive revenue growth.
  • Created and updated customer accounts with relevant information.
  • Answered customers' questions regarding products, prices, and availability.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Operations Team Lead

Sports Authority
03.2016 - 05.2017
  • Motivated and trained employees to maximize team productivity.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Analyzed department metrics and performance and reported findings to management.
  • Devised and implemented processes and procedures to streamline operations and meet productivity targets.

Education

Associate of Science - Health Sciences

Mission College
Santa Clara, CA

Bachelor of Science - Healthcare Compliance And Regulation

Arizona State University
Tempe, AZ

Skills

  • Client Relations
  • Strategic Planning
  • Customer Needs Assessment
  • Revenue Growth
  • Inter-Department Collaboration
  • Account Management
  • Strategic Communications
  • Market Analysis
  • Project Management

Timeline

Senior Product Specialist

VisitorsCoverage
05.2019 - Current

Supervisor of Customer Success and Inside Sales

VisitorsCoverage
04.2018 - 03.2019

Customer Success and Inside Sales Specialist

VisitorsCoverage
05.2017 - 04.2018

Operations Team Lead

Sports Authority
03.2016 - 05.2017

Associate of Science - Health Sciences

Mission College

Bachelor of Science - Healthcare Compliance And Regulation

Arizona State University

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Nancy Saeteurn