Debbra Brickman
Medical Software Specialist
Hartselle,AL
Summary
Dynamic Product Specialist with a proven track record at SCC Soft Computer Co, enhancing operational efficiency through expert problem-solving and analytical thinking. Successfully streamlined processes, significantly reducing project turnaround time while improving customer satisfaction. Skilled in technical troubleshooting and fostering positive vendor relationships to ensure timely service delivery.
Knowledgeable with Data Managers and TLA Automation systems, with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Forward-thinking Operations Specialist bringing 20 years of expertise in LIS and EHR for medical Industry. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in HL-7, ASTM communication protocol between large multi site Hospitals, implementing TLA automation systems interfacing with LIS, TCP-IP configuration, also proficient in use of Unix, windows based programs such as Microsoft 365, Excel, Power Point, Word and others.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Product Specialist
SCC Soft Computer Co
02.2008 - Current
- Led cross-functional teams to implement software solutions enhancing operational efficiency.
- Streamlined processes to reduce turnaround time for project deliverables significantly.
- Analyzed user feedback to refine product features and enhance user experience.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
LIS Specialist
Fletcher Flora Inc
09.2003 - 01.2008
- Developed and implemented LIMS protocols to enhance data integrity and compliance.
- Led troubleshooting efforts for software issues, ensuring minimal disruption to laboratory operations.
- Played an instrumental role in setting up new laboratories by laying out clear guidelines around equipment procurement, software installation, and LIMS integration.
- Optimized sample tracking capabilities through effective use of barcoding technology within the LIMS system.
- Enhanced data integrity with meticulous validation of laboratory information and results.
- Successfully completed numerous projects on time by utilizing strong organizational skills and efficient task prioritization within the context of LIMS management.
- Managed a smooth transition during a major system upgrade, minimizing downtime and disruptions to laboratory operations.
Registered Medical Technologist AMT
Decatur Internal Medicine Dr Hennigan
01.2001 - 09.2003
- Conducted complex laboratory tests to diagnose and monitor patient health conditions.
- Operated and maintained advanced diagnostic equipment ensuring optimal performance and accuracy.
- Analyzed test results, providing critical insights for medical decision-making and treatment planning.
- Collaborated with healthcare professionals to discuss findings and recommend appropriate interventions.
- Ensured compliance with safety protocols and quality assurance standards in laboratory practices.
- Trained junior staff on laboratory procedures, enhancing team efficiency and knowledge sharing.
- Implemented process improvements that increased testing turnaround time while maintaining accuracy.
- Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Reduced turnaround time for test results by efficiently processing specimens and maintaining optimal instrument performance.
- Operated and maintained advanced laboratory instruments ensuring optimal performance.
- Analyzed test results, collaborating with healthcare providers for accurate treatment plans.
Education
Associate of Science - Medical Science
Harris College
Houston, TXSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Root-cause analysis
- Technical troubleshooting
- Self motivation
- Task prioritization
- Excellent communication
- Professionalism
- Time management abilities
- Software testing
Certification
- Medical Technology
- Licensed Medical Technologist
- Certified Interface Specialist, Level 3 SCC - 18 years
Timeline
Senior Product Specialist
SCC Soft Computer Co
02.2008 - Current
LIS Specialist
Fletcher Flora Inc
09.2003 - 01.2008
Registered Medical Technologist AMT
Decatur Internal Medicine Dr Hennigan
01.2001 - 09.2003
Associate of Science - Medical Science
Harris College