Matthew Noe
Highland
Summary
Dedicated ops leader with over 20 years of experience in progressively higher-level roles. Passionate about training and developing teams with a track record of sustained growth and improved culture.
Overview
30
30
years of professional experience
Work History
Director of Food and Beverage
Augustine Casino
Coachella, CA
01.2024 - Current
- Direct oversight of $22 million in annual revenue
- Rebranded full-service restaurant from top to bottom with successful results
- Discontinued Starbucks operation and created own brand with large cost savings
- F&B dept achieved double-digit revenue growth vs prior year and budgeted goals in 2024 and 2025
- Collaborated with chefs on menu creation including pricing strategies for dishes
- Partnered with Gaming Commission on F&B dept Policies and Procedures updated for the first time in eight years
- Worked closely with marketing team to develop promotional campaigns that increased sales volume for Casino and F&B
- Developed and managed departmental budget, revenue goals, and cost controls
- Supervised the selection, training, development, and evaluation of all F&B team
- Synergized with neighboring Augustine tribe-owned organic farm to feature their products on our farm to table menus
- Coordinated with vendors to ensure quality products at competitive prices
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas for all outlets
- Participated in monthly meetings with Facilities Team to review current and future repairs including budgeted Capex Projects
- Inspected dining and serving areas for cleanliness and proper setup at varying times and days to verify consistency and compliance
Director of Operations
Snappy Salads
Dallas, TX
09.2021 - 09.2023
- Oversee Snappy Brand which consists of sixteen locations in the Dallas/Ft Worth metro area
- Directly supervise three Area Managers and two Lead GM's
- Complete brand P&L accountability with revenue of $20 million
- Partnered with and reported to VP of Operations
- R&M vendor oversite with current partners and establishing new competitive relationships as needed
- Mentor and coach Multi unit leaders to develop skill sets and increase their ability to lead their teams at a higher level
- Inspecting locations with AMs to check for brand standards and connecting with teams for feedback and coaching
- Create action plans for AMs to increase operational execution opportunities
- Improved total R&M from 1.6% to 1.3% brand wide
- Partner with VP to establish annual goals for KPI's and implement plans for executing
- Helped establish Core Values and internal rebranding efforts for Snappy brand
- P&L analysis identifying areas of opportunities for AM's
- High level of communication with teams and as a conduit to home office and support team
- Identified 3rd party operational initiatives to improve DoorDash M/I metric from 2.1% to 1.2%.
- (Reason for leaving: Moved back to So Cal due to family medical issues)
Area Manager
Snappy Salads
Dallas, TX
03.2021 - 09.2021
- Created quarterly financial acumen program for GM's with action plans for controllables
- Ongoing training and development produced internal growth for 4 SL to AGM and 2 AGM to GM
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Hands on approach with GM's to help with recruiting and staffing stores to help stabilize shifts
- Investigated customer complaints promptly, identified root causes and implemented corrective actions to improve area to #1 for 3 months straight
District Manager
Einstein Bros Bagels
Dallas, TX
11.2014 - 03.2021
- Volume: $.6MM - $1.8MM per store (Average Store $1.0MM)
- Oversee an area of 12-15 corporate locations with total revenue of $15 million
- Upon taking over market, $7200 identified in accrual recoveries in the GL for DFW market
- Maintain high standards for the company's operational systems by being a brand ambassador and ensuring each store is executing the company's vision
- Awarded DM of the year for Southwest Region in 2016 and 2018
- Ranked #2 companywide in Sales growth in 2016 and #3 in 2018
- Top 5 in company in OSAT 2016 to 2020 averaging over 90% each year
- Achieve planned P&L targets top line growth by partnering with catering department, ensuring quality products to company spec delivered with outstanding customer service
- Lead ongoing GM development training courses, identifying opportunities for personal growth
- Achieve cash flow goals by insuring stores are spending efficiently, maximize labor and minimize waste
- Recruit, develop and mentor future leaders for the market.
- (Reason for leaving: Recruited by colleague to Snappy for future DO role)
General Manager
Einsteins Bros Bagels
Los Angeles, CA
06.2012 - 11.2014
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Top 10% ranking companywide on Balanced Scorecard to get invite to Ring of Honor
- Training store GM for 12 months
- Improved store Controllable Profit from 36% to 41%
- Lead district wide weekly phone calls and quarterly business reviews with peer GM's
- Restaffed and reset three opportunity stores in 12 months
- Store OSAT 97% for 2013, #1 in LA, #2 companywide
Food & Beverage Director
Lakewood Country Club
Lakewood, CA
08.2011 - 06.2012
- Annual Sales Volume: $2.4MM
- Directly oversaw snack bar, Catalina Lounge, Lakewood Grill and 3 room banquet facilities
- Paired with Executive Chef and Catering Director to develop cost efficient menus
- Monitored and controlled food cost, overall COS expenses, FOH and BOH labor, to achieve net income targets
- Reconciled vendor statements and maintained company's financial records with accounts payable/receivable
- Sought potential avenues for future revenue and target marketing
- Grew satellite snack bar revenue by 85% over six-month period
- Improved Bar sales by 40% over six-month period
- (Reason for leaving: Working sixty or more hours a week and looking for better quality of life with family)
Cafe Manager
Nordstrom Cafe
Riverside, CA
10.2007 - 08.2011
- Annual Sales Volume: $2.1MM
- Managed staff of 22 people, 1 Chef and 1 Assistant Manager in this high-volume scratch kitchen department store cafe
- Forecast and budgeted annual sales, labor and expenses
- Submitted payroll on bimonthly basis and successfully achieved labor goals
- Partnered with on premise Human Resources to effectively coach and grow staff
- Grew AUV from $1.7MM to $2.1MM over four years
- Went three years without any employee accident or injuries reported, 1 in the restaurant division
- Oversaw Espresso Bar for 18 months during recession with addition revenue of $.7MM annually
- Internally grew two Assistant Managers and five Shift Leaders.
- (Reason for leaving: Lack of growth opportunity in restaurant division and didn't want to pursue retail)
Assistant Cafe Manager
Nordstrom
Riverside, CA
01.2007 - 10.2007
- Assisted with managing daily cafe operations, including supervising staff and monitoring customer service.
Assistant General Manager
Gordon Biersch Brewery
Burbank, CA
05.2006 - 02.2007
- Average weekly sales of 120K
- Managed service staff of 65-70 servers
- Oversaw training and development of servers, shift leaders and entry level AM's
- Improved service labor to matrix form +2.0% to flat
- Held and led weekly manager meetings with FOH and BOH leadership
- Ongoing development and training with next up GM program
- Built weekly P&L's and reconciled all financials to present to GM and DM.
- (Reason for Leaving: Purchased home and commute became too far)
General Manager
Sammy's Woodfired Pizza
La Jolla, CA
08.2001 - 04.2006
- Hired as Server
- Promoted to SL, AM and then GM by 12/2003
- Served and bartended at location averaging 45-50K weekly
- Worked at 5 of 7 locations in San Diego market
- Transferred to LA market to take on opportunity store
- Improved TO from 120% to 85% in LA store
- Developed 7 SL and 4 AGM's while in GM role
- Voted GM of the year for brand in 2005
- Apart of 5 store openings as part of NSO team.
- (Reason for leaving: Wanted to grow knowledge and get more exposure in bigger operations)
Professional Baseball Player
Seattle Mariners
Seattle, WA
06.1996 - 07.2001
- Drafted in 10th round in 1996
- Pitched for the Mariners, Brewers and Pioneerz baseball organizations until 2001
- (Retired in 2001 from shoulder injuries)
Education
Bachelor of Arts - Business Administration And Management
California State University San Bernardino
San Bernardino, CAHigh School Diploma - undefined
San Gorgonio High School
San Bernardino, CASkills
- Operations Management
- Relationship Building and Management
- Controlling Costs
- Facility Inspections
- Staff Development
- Vendor Management
- Process Improvement
- Performance Management
- Recruitment and Hiring
- Staff Training
- Sales and Upselling
- Scheduling and Planning
- Marketing and Promotions
- Menu Updating
- Customer experience management
- Operational Efficiency
Timeline
Director of Food and Beverage
Augustine Casino
01.2024 - Current
Director of Operations
Snappy Salads
09.2021 - 09.2023
Area Manager
Snappy Salads
03.2021 - 09.2021
District Manager
Einstein Bros Bagels
11.2014 - 03.2021
General Manager
Einsteins Bros Bagels
06.2012 - 11.2014
Food & Beverage Director
Lakewood Country Club
08.2011 - 06.2012
Cafe Manager
Nordstrom Cafe
10.2007 - 08.2011
Assistant Cafe Manager
Nordstrom
01.2007 - 10.2007
Assistant General Manager
Gordon Biersch Brewery
05.2006 - 02.2007
General Manager
Sammy's Woodfired Pizza
08.2001 - 04.2006
Professional Baseball Player
Seattle Mariners
06.1996 - 07.2001
High School Diploma - undefined
San Gorgonio High School
Bachelor of Arts - Business Administration And Management
California State University San Bernardino