Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Norvell

Baltimore,MD

Summary

Accomplished Restaurant & Bar General Manager with over a decade of experience leading high-volume operations, driving profitability, and building exceptional teams. Skilled in launching new restaurant and bar locations across the United States, ensuring smooth openings, strong staff onboarding, and operational excellence from day one. Recognized for cultivating strong workplace cultures, improving efficiency, and delivering consistent business growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Restaurant Leader

Raising Cane’s
10.2022 - Current
  • Directed daily restaurant operations, ensuring efficient execution of both food and beverage service.
  • Supported multi-state new store openings, training management teams and staff to company standards.
  • Optimized labor and scheduling strategies to balance productivity with profitability.
  • Monitored sales metrics and operational data to implement improvements that drive growth.

Restaurant General Manager

Buffalo Wild Wings
05.2016 - 10.2022
  • Oversaw full-service restaurant and bar operations in a high-volume environment.
  • Played a key role in opening multiple new Buffalo Wild Wings locations across the U.S., establishing operational systems, staff training programs, and compliance practices.
  • Managed bar programs, including inventory, vendor relations, and promotional strategies to increase sales.
  • Designed and executed marketing promotions and bar specials, boosting traffic and guest loyalty.
  • Ensured compliance with food safety and alcohol service regulations.

Multi-Unit General Manager

Vocelli Pizza
01.2008 - 05.2016
  • Directed daily store operations, managing budgets, purchasing, and vendor relationships.
  • Recruited and trained staff, fostering an efficient and customer-focused team.
  • Increased profitability by improving inventory accuracy and reducing overhead costs.
  • Built strong customer relationships through consistent service excellence and community involvement.

Education

High School Diploma -

Winters Mill High School
Westminster, MD

Skills

  • Restaurant & Bar Operations Management
  • New Location Openings & Launch Strategy
  • Beverage Program & Inventory Control
  • Budgeting & Cost Reduction Strategies
  • Staff Recruitment, Training & Retention
  • Guest Experience & Hospitality Leadership
  • Vendor & Supplier Partnerships
  • Food Safety Compliance (ServSafe Certified)
  • Sales Analysis & Growth Strategies

Certification

ServSafe Food Protection Manager Certification – National Restaurant Association

Timeline

Restaurant Leader

Raising Cane’s
10.2022 - Current

Restaurant General Manager

Buffalo Wild Wings
05.2016 - 10.2022

Multi-Unit General Manager

Vocelli Pizza
01.2008 - 05.2016

High School Diploma -

Winters Mill High School

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