Matthew OKeefe

• Oversaw daily operations, ensuring adherence to quality standards and customer service excellence.
• Managed staff scheduling, optimizing labor resources for peak service times.
• Trained and mentored new team members on operational procedures and best practices.
• Implemented inventory control measures, reducing waste and improving supply efficiency.
• Collaborated with upper management on strategic initiatives to enhance overall restaurant profitability.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Moved quickly from washroom worker to Night Manager