Matthew Olson
Payette
Summary
Accomplished General Manager with a strong focus on enhancing customer satisfaction and service quality. Expertise in staff training and development, alongside effective problem resolution, ensures optimal operational performance.
Overview
29
29
years of professional experience
Work History
General Manager
Caliber Collision
Payette, ID
02.2023 - 02.2026
- Oversaw daily operations to enhance service quality and customer satisfaction.
- Implemented process improvements to increase operational efficiency and reduce turnaround times.
- Coached and mentored team of technicians, fostering a culture of collaboration and continuous improvement.
- Enforced training programs for staff, enhancing skill sets and promoting career growth.
- Assigned work to technicians based on individual skill level.
- Maintained necessary records and permits to insure facility was compliant with all state and federal laws.
- Assisted with auto repair estimates, and audited random files for accuracy.
- Ordered parts for open repair orders, sourced hard to find or discontinued items though extensive internet searches.
- Completed quarterly materials inventory.
General Manager
Payette Collision Center
Payette, ID
08.2021 - 02.2023
- Coached team of technicians, fostering a culture of collaboration and continuous improvement.
- Managed inventory control systems to optimize resource allocation and minimize waste.
- Analyzed performance metrics to identify trends and drive strategic decision-making.
- Provided customers with repair estimates, and maintained contact with insurance providers to insure coverage accuracy.
- Ordered parts for open repair orders, and sourced hard to find or discontinued items through extensive internet research.
- Coordinated flagged hours for technicians with payroll bi-weekly to ensure proper disbursement of wages.
Inside Sales Representative
Kaman Industrial Technologies
Ontario, OR
01.2001 - 08.2021
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted thorough product presentations and demonstrations for prospective customers.
- Collaborated with cross-functional teams to ensure timely order fulfillment and customer satisfaction.
- Assisted customers with conveyor components, and power transmission parts for industrial equipment.
- Utilized specialized measuring equipment to identify parts for industrial applications.
- Specialized in assisting customers with hydraulic applications.
- Performed yearly inventory counts.
- Shipped, received and stocked parts daily.
- Operated electric pallet lift to unload and load trucks daily.
Apprentice Auto Mechanic
Hanigan Chevrolet Buick Gmc
Payette, ID
03.1997 - 01.2001
- Diagnosed and repaired vehicle systems, ensuring optimal performance and customer satisfaction.
- Assisted senior technicians in complex repairs, enhancing technical skills and knowledge.
- Conducted routine maintenance checks, contributing to vehicle reliability and longevity.
- Maintained cleanliness and organization of work area, promoting safety and efficiency.
- Test drove pre-owned vehicles and presented recommended repairs to management for approval.
Education
High School Diploma -
Payette High School
Payette, ID05-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff training/development
- Relationship building
- Inventory control
- Customer relationship management
- Client relations
- Customer retention
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
General Manager
Caliber Collision
02.2023 - 02.2026
General Manager
Payette Collision Center
08.2021 - 02.2023
Inside Sales Representative
Kaman Industrial Technologies
01.2001 - 08.2021
Apprentice Auto Mechanic
Hanigan Chevrolet Buick Gmc
03.1997 - 01.2001
High School Diploma -
Payette High School