Matthew Osment
Elizabeth
Summary
Game Developer with expertise in creating engaging video games for diverse audiences. Proven ability to collaborate effectively within teams to meet project objectives and deliver high-quality products. Committed to exceeding expectations and ensuring top-notch game quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Elizabeth
09.2023 - 09.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Breadsmith
Cranford
03.2021 - 12.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
Education
Bachelor of Science - BS - Game and Interactive Media Design
Full Sail University
Elizabeth, New Jersey, United States01.2026
Skills
- Game design and development
- Problem solving
- Customer service and support
- Team collaboration
- Project management
- Research and analysis
- Computer proficiency
- Store maintenance and operations
- Game testing
Certification
- Unreal: Introduction to Lighting
- Unreal Game Mechanics: Camera
- Unreal: Creating Visualization
Affiliations
- Has performed piano at the Kimmel Center for the Performing Arts and at the Serbian Orthodox Cathedral of St. Sava
- Has sang as a part of a choir at the Vatican City and Rome
Accomplishments
- Graduated as class valedictorian for the Game Design program at Full Sail University
Timeline
Customer Service Representative
Home Depot
09.2023 - 09.2024
Customer Service Representative
Breadsmith
03.2021 - 12.2022
Bachelor of Science - BS - Game and Interactive Media Design
Full Sail University