Matthew Park
Hilo,Hawaii
Summary
Dedicated Loan Coordinator with proven track record in efficiently managing loan applications and ensuring timely processing. Skilled in conducting thorough financial analysis to assess borrower eligibility and risk factors. Strong attention to detail and excellent communication skills, leading to successful collaboration with clients and financial institutions. Committed to providing exceptional customer service and facilitating smooth loan transactions.
Overview
15
15
years of professional experience
Work History
Loan Coordinator
Hawaii Community Lending
08.2023 - Current
Night Manager MOD
Island Naturals Market Inc.
07.2016 - Current
- Trained team members in successful strategies to meet operational and sales targets
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Provided strong service to customers, increasing customer loyalty 90%
- Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge
- Planned and prepared work schedules to assign cashiers-member team to specific tasks
- Mentored 15 cashiers-member sales team in applying effective sales techniques and delivering top-notch customer service
Server
California Pizza Kitchen
03.2016 - 07.2016
- Served needs of more than 8 customers in busy restaurant environment
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Checked identification to enforce age requirement for alcoholic beverages
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Restocked salad bar and buffet for lunch and dinner service
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Bussed and reset 5 tables per shift, working efficiently to keep dining room and work areas clean
Customer Service Cashier
Trade Secret Products
05.2010 - 02.2011
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Entered all sales into cash register to record purchases
- Quickly and accurately counted drawers at start and end of each shift
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Worked closely with sales associates to solve problems and handle customer concerns
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Used POS system to enter orders, process payments, and issue receipts
- Helped customers locate appropriate store locations of different products, answered questions about products and provided solutions for various product issues
- Processed POS transactions, including checks, cash and credit purchases or refunds
Education
Massage Therapy
Remington College
Honolulu, HIHigh School Diploma - undefined
Word of Life Academy
Honolulu, HISkills
- POS systems
- Team leadership
- Sales techniques
- Customer service
- Customer-oriented
- Outstanding interpersonal skills
- Computer literate
- POS software expert
- Sales experience
- Skilled problem solver
- Retail sales
- Excellent communication skills
- Friendly demeanor
- Cash register familiarity
- Goal-oriented
- Staff training and development
- Employee relations
- Strong work ethic
- Natural leader
- People-oriented
- Accurate money handling
- Personable
- POS systems knowledge
- Consistently meets sales goals
- Training and development
Timeline
Loan Coordinator
Hawaii Community Lending
08.2023 - Current
Night Manager MOD
Island Naturals Market Inc.
07.2016 - Current
Server
California Pizza Kitchen
03.2016 - 07.2016
Customer Service Cashier
Trade Secret Products
05.2010 - 02.2011
Massage Therapy
Remington College
High School Diploma - undefined
Word of Life Academy
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