Matthew Pasquarello
Jenkintown,PA
Overview
6
6
years of professional experience
Work History
Manager in Training
Chipotle
Huntingdon Valley, PA
04.2025 - Current
Dasher
DoorDash
Jenkintown , PA
02.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Handled cash payments from customers for delivery orders.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Ensured that the correct order was delivered to the customer.
- Maintained cleanliness of vehicle interior and exterior.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Followed all safety protocols while driving.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Provided excellent customer service throughout the delivery process.
- Recorded weekly hours and mileage for accurate payment.
- Contacted customers if there were delays in delivery due to traffic or other issues.
Patina Metal Specialist
Alli Fabrication
Collegedale, PA
02.2024 - 12.2024
- Skillfully completing a unique process of art on large metal fabrication projects known as Patina. Patina work is achieved by oxidizing metal with the use acids, engravement, and embossed designs into unique and mass-production items or projects.
- Inspected finished products for conformance to specifications.
- Load and unload steel materials from trucks or railcars onto storage racks.
- Conduct routine maintenance checks on machinery regularly.
- Clean and maintain tools and equipment used in the course of work duties.
- Work effectively with other crew members to complete jobs efficiently.
- Ensure that all workplace rules are adhered to at all times.
- Notified supervisors about project and jobsite issues and contributed to effective solutions.
- Monitored and supported shop projects while maintaining high quality, on-time delivery and safety.
- Determined safety risks associated with projects and implemented precautions to address risks.
- Lifted and moved items weighing many pounds.
Store Manager
Dollar Tree
Wyncote And Montgomeryville , PA
02.2019 - 02.2024
- Being in charge of sales, employee management, customer service, and operations management.
- Maintained up-to-date knowledge of current trends in retail management as well as best practices within the industry.
- Collaborated with retail management to ensure that all employees received proper training prior to beginning their jobs.
- Identified areas of improvement in HR processes, including recruitment, onboarding, performance management, and payroll.
- Monitored inventory levels of food items and placed shipment orders when supplies were running low.
- Worked closely with management team (ASM, Merch manager, Sales Associates, Cashier) to set goals and objectives for the retail store.
- Participated in meetings with senior management to discuss progress against established goals.
- Awarded gold star award by Regional Director
- Working knowledge of seasonal transitions, inventory day, inventory management, and customer service
- Conducted interviews with staff and management to assess the effectiveness of current policies, procedures, and controls.
- Supervised daily day and overnight operations at retail stores including cash management, stock replenishment.
- Implemented management strategies designed to reduce shrink (theft).
- Collaborated with senior management to develop long-term strategies for coordination efforts.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Ensured compliance with safety regulations in accordance with company policy.
- Created weekly schedules for store employees according to hours and budget constraints.
- Maintained positive relationships with customers by providing exceptional service.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Monitored store security systems to protect against theft or vandalism as well as performing CCTV reviews.
- Incorporated self check out units
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Managed daily operations of the store, including opening and closing procedures.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Resolved conflicts among staff, maintaining a harmonious workplace.
- Maintained high standards of store presentation and visual merchandising.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized and updated schedules to optimize coverage for unexpected customer demands.
- Cultivated a positive work environment, encouraging teamwork and employee engagement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of 37 sales associates, providing ongoing training and development.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of seasonal hiring events.
Education
Some College (No Degree) - Business Administration
Penn State Abington
Abington, PASome College (No Degree) - A.I
Penn State Abington
Abington, PA Skills
- Project management
- Employee training
- Inventory management
- Customer service
- Safety compliance
- Team building
Accomplishments
- During my time at dollar tree my I was awarded the gold star from the regional director.
Languages
Spanish
Limited
Affiliations
- I love to work with music and I've done music outside of my regular jobs for over seventeen years!
Timeline
Manager in Training
Chipotle
04.2025 - Current
Dasher
DoorDash
02.2024 - Current
Patina Metal Specialist
Alli Fabrication
02.2024 - 12.2024
Store Manager
Dollar Tree
02.2019 - 02.2024
Some College (No Degree) - Business Administration
Penn State Abington
Some College (No Degree) - A.I
Penn State Abington