Matthew Pavey
Wysox,Pa
Summary
Results-driven Customer Care professional with a strong background in school and work experience. Committed to surpassing organizational goals and achieving personal growth. Focused Sales Manager dedicated to motivating and inspiring others, leveraging extensive knowledge to penetrate new territories and promote product lines. Proven track record as a highly effective mentor, driven to assess individual and group performance to implement improvements and set ambitious goals. Background in establishing and nurturing lucrative partnerships, determined to continue growing and thriving in the field of Customer Care.
Overview
25
25
years of professional experience
Work History
Sales Lead/Manager
OSL Wireless
02.2023 - 03.2024
- Customer Service, Sales, Coaching, Upselling, Training
Sales Consultant
Keeler’s Newspaper
07.2023 - 02.2024
- Customer Service, Advertising Sales, Creating advertising
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Team Lead
Startek
11.2022 - 07.2023
- Customer Care, Mentor Support, Quality, Coaching, Development, Billing Assistance, Training as needed, Backup Support to Supervisor
Store Manager
Dollar General
01.2021 - 01.2022
- Customer Service, Inventory Control, Loss prevention, Quality Metrix, Scheduling, Coaching Associates
Store Manager
Dollar General
01.2020 - 01.2021
- Customer Service, Inventory Control, Loss prevention, Quality Metrix, Scheduling, Coaching Associates
Assistant Store Manager
Dollar General
01.2019 - 01.2020
- Customer Service, Inventory Control, Loss prevention, Quality Metrix, Scheduling, Coaching Associates
Retail Store Manager
AT&T Mobility
01.2018 - 01.2019
- Customer Service, Knowledge of OPUS Mobile, Knowledge of RQ, Scheduling, Coaching Associates, Communication skills, Up selling, Direct TV sales, Knowledge of all Key behaviors, Planograms thru IPOG, Inventory
Retail Sales Consultant
AT&T Mobility
01.2012 - 01.2018
- Customer Service, Knowledge of OPUS Mobile, Business Expert 2017/2018, Communication skills, Up selling, Direct TV sales, Knowledge of all Key behaviors
Customer Service Manager
PLO (Plant Liaison Office)
01.2011 - 01.2012
- Responsible for scheduling and managing 20 associates, Knowledge of SAP, Key User for eOMS, Responsible for training Customer Service Representatives, Knowledge of all areas of warehouse, Ensuring all warehouse goals are met for shipped on time; measures quality and benchmark results, Manage emergency/unforeseen situations that vary in nature and complexity, Establish and maintain professional relationship with clients, carriers, and customers, Knowledge and implementation of Direct Shipping reporting.
Manager of PLO and Guard Shack
PLO (Plant Liaison Office) Team Lead
01.2007 - 01.2011
- Responsible for scheduling and managing 20 associates, Knowledge of SAP, Key User for eOMS, 2006 Implementation of N6A SAP, GBS for P&G N6P Migration-BFF May of 2007 Recognition, December 2007 Recognition for MySAP, Responsible for training Customer Service Representatives and Guard Shack associates, Assisted in scoring a 100% in Quality Assurance Key Element audit in 2006 and 2008, 2008-2009 P&G Oxnard, CA
- Startup Award for dedication and drive, 2010 Outstanding Achievement for Kalstar logistics for Outstanding service and commitment, 2010-2011 Kalstar Project Lead/Manager for Implementation of GATP and TOMMOD, Knowledge of all areas of warehouse, Ensuring all warehouse goals are met for shipped on time; measures quality and benchmark results, Manage emergency/unforeseen situations that vary in nature and complexity, Establish and maintain professional relationship with clients, carriers, and customers
PLO (Plant Liaison Office)
Kane Warehousing, Tunkhannock, PA
01.2004 - 01.2006
- Coordinated road returns, donation/fringe orders, and shipments with carriers, Imputing delay codes into system, Monitored product availability
Store Manager
Dollar General
01.1999 - 01.2001
- Supervised a store of 10 associates, Three consecutive, best inventories in the district, Maintained accurate payroll, 98% in the districts month to month audits, Responsible for all aspects of store operations
Education
Bachelor of Science Degree in Computer Information Systems -
Devry University
Fort Washington, PA01.2009
Associate Degree in Applied Sciences - Business Administrations -
Pennsylvania College of Technology
Williamsport, PA01.1993
Skills
- Excellent Customer Relations Background
- Knowledge and experience using Visual Displaying and Marketing
- Knowledge of SAP, RTCIS, VBS, and IBM Mainframe
- Proficient filing and organizational skills
- Experience in handling confidential paperwork
- Sites Business Process Owner for AWARE system
- Involved with a startup team for the new Transportation Management System at site
- Experience with Scheduling and Payroll
- Experience coordinating new system startups
- Assisted in setting up a DMS system for P&G’s Oxnard, CA 3PL warehouse
- Customer follow-up
- Verbal and written communication
- Sales team oversight
- Sales Presentations
- Sales team training
- Positive and upbeat
Skillsadditional
- Microsoft Access
- Web Securities
- Visual Basic
- JCreator
- Web-Interface-Dreamweaver
- Object-oriented Programming
- ASP.Net
- And many more
References
Available Upon Request
Timeline
Sales Consultant
Keeler’s Newspaper
07.2023 - 02.2024
Sales Lead/Manager
OSL Wireless
02.2023 - 03.2024
Team Lead
Startek
11.2022 - 07.2023
Store Manager
Dollar General
01.2021 - 01.2022
Store Manager
Dollar General
01.2020 - 01.2021
Assistant Store Manager
Dollar General
01.2019 - 01.2020
Retail Store Manager
AT&T Mobility
01.2018 - 01.2019
Retail Sales Consultant
AT&T Mobility
01.2012 - 01.2018
Customer Service Manager
PLO (Plant Liaison Office)
01.2011 - 01.2012
Manager of PLO and Guard Shack
PLO (Plant Liaison Office) Team Lead
01.2007 - 01.2011
PLO (Plant Liaison Office)
Kane Warehousing, Tunkhannock, PA
01.2004 - 01.2006
Store Manager
Dollar General
01.1999 - 01.2001
Bachelor of Science Degree in Computer Information Systems -
Devry University
Associate Degree in Applied Sciences - Business Administrations -
Pennsylvania College of Technology
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