TYLER RAPIEN
CINCINNATI,OH
Summary
Goal-oriented manager with distinguished experience in the retail industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Lead/Manager
Purple Innovation
03.2023 - Current
- Spurred sales by guiding customers through their purchase decision.
- Developed team skills to support overall store objectives.
- Conducted precise inventory counts regularly.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Teller
Cinfed Credit Union
10.2020 - 03.2023
- Encouraged adoption of credit union products through strategic engagement with members.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
Seasonal Maintenance Worker
Village of St. Bernard Maintenance Garage
05.2014 - 11.2020
- Executed essential duties such as filling potholes and ensuring street cleanliness.
- Provided support for setup and teardown of events, enhancing operational readiness for various activities.
- Improved overall facility conditions with routine landscaping and clean-up tasks.
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
- Assisted in facility renovations, including painting, minor plumbing repairs, and carpentry work.
- Provided support during emergency situations such as natural disasters or accidents that required immediate attention from maintenance crews.
- Enhanced safety for pedestrians and drivers by promptly repairing potholes, cracked sidewalks, and damaged curbs.
Shift Lead
Walgreens
10.2019 - 04.2020
- Provided leadership to employees, enhancing operating performance and customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
Education
High School Diploma -
Roger Bacon High School
Cincinnati, OH01.2016
Skills
- Problem Solving
- Adaptability
- Communication
- Productive Leadership
- Creativity
- Customer follow-up
- Verbal and written communication
- Sales team oversight
- Sales strategies
- Performance analysis
- Goals and performance
- Client relationship management
Certification
- CPR/AED/ First Aid Certification
- Forklift License
- Serv-Safe Certification
Timeline
Sales Lead/Manager
Purple Innovation
03.2023 - Current
Teller
Cinfed Credit Union
10.2020 - 03.2023
Shift Lead
Walgreens
10.2019 - 04.2020
Seasonal Maintenance Worker
Village of St. Bernard Maintenance Garage
05.2014 - 11.2020
High School Diploma -
Roger Bacon High School
Similar Profiles
BRIANNA CHACONBRIANNA CHACON
Production Operator at Purple InnovationProduction Operator at Purple Innovation
Nyke RozierNyke Rozier
Work Cell Lead (Team Lead) at Purple InnovationWork Cell Lead (Team Lead) at Purple Innovation
Kim DequineKim Dequine
Assistant Manager at Purple Innovation LLCAssistant Manager at Purple Innovation LLC