Overview
Work History
Education
Skills
Timeline
Server

Matthew Payne

Overview

5
5
years of professional experience

Work History

Server

The Creek Patio Grill
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Client Relations

House of Payne Pepper Sauce
09.2022 - 09.2024
  • Provided excellent customer service by promptly addressing inquiries, resolving issues, and delivering solutions in a friendly and professional manner
  • Processed orders, returns, and exchanges accurately and efficiently, ensuring customer satisfaction
  • Identified customer needs and upsold relevant products, contributing to sales growth and increase in customer loyalty
  • Monitored customer feedback to identify trends and recurring issues, and reported findings to management for process improvements

Lead Server

The Pizza Cave
08.2022 - 01.2024
  • Assist in overseeing the server team, providing guidance, training, and support to ensure consistent service quality
  • Motivate and encourage the server team, creating a positive business environment and leading by example in all aspects of the position
  • Upsold menu items and daily specials, contributing to increased sales and improved guest experience through personalized recommendations
  • Developed a strong rapport with regular guests, fostering repeat business and positive word-of-mouth referrals
  • Collaborate closely with the bar and kitchen staff to ensure orders are correct, timely, and meet the standard of quality set by the restaurant

Manager

Bella Roma Pasta and Pizza
08.2020 - 08.2021
  • Manage the day-to-day operations of the restaurant, including opening and closing, ensuring functionality in the workplace
  • Monitor inventory levels of food, beverages, and supplies
  • Ensure high levels of customer satisfaction by addressing complaints, resolving issues, and maintaining a positive environment
  • Recruit, train, schedule, supervise, and evaluate staff, resolve and address any staffing issues
  • Oversee cash handling operations, including daily cash-outs, deposits, and balancing the register

Education

Communication Degree - Communications

University of Oklahoma
Norman, OK
05-2024

Skills

  • Communications Skills
  • Empathy
  • Relationship Management
  • Emotional Intelligence
  • Social Awareness
  • Growth Mindset
  • Team Collaboration
  • Adaptability and Flexibility
  • Accountability

Timeline

Server

The Creek Patio Grill
10.2024 - Current

Client Relations

House of Payne Pepper Sauce
09.2022 - 09.2024

Lead Server

The Pizza Cave
08.2022 - 01.2024

Manager

Bella Roma Pasta and Pizza
08.2020 - 08.2021

Communication Degree - Communications

University of Oklahoma

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Matthew Payne