Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
19
19
years of professional experience
Work History
Server
Osaka Japanese Bistro
2022.11 - 2023.05
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Grape Street Cafe
2022.01 - 2022.11
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cocktail Waitress
Spearmint Rhino Las Vegas
2003.12 - 2020.03
Delivered exceptional service by greeting and serving guests in a friendly, timely manner
Served alcoholic and non-alcoholic beverages in bar environment
Responsible for executing and processing cash and credit card transactions
Responsible for regularly checking on guests to ensure satisfaction with beverages and experience
Accurately recorder orders and partnered with team members to exceed guests expectations
Lead Cocktail Waitress
Spearmint Rhino Las Vegas
2006.03 - 2007.03
Supervised, trained and managed performance of a team over 40 waitresses
Promote and up sell products and services to VIP guests
Oversee the screening and interviewing of new staff; and provided new hire training to ensure compliance with corporate standards and protocol
Provided administrative support to owners and senior management
Provide bottle and cocktail service to VIP clientele in a high volume nightlife environment with the high standards associated with Spearmint Rhino
Education
Honolulu Community College
Honolulu, HI
Skills
Check Payment Processing
Wine and Liquor Service
Customer Service and Rapport
Transactions and Cash Handling
Communications Skills
Problem Solving
Timeline
Server
Osaka Japanese Bistro
2022.11 - 2023.05
Server
Grape Street Cafe
2022.01 - 2022.11
Lead Cocktail Waitress
Spearmint Rhino Las Vegas
2006.03 - 2007.03
Cocktail Waitress
Spearmint Rhino Las Vegas
2003.12 - 2020.03
Honolulu Community College
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