Matthew Peeler
Hampton,GA
Summary
A NOC Engineer/Junior Network Engineer experienced with applying engineering principles to real-world problems, leading to impactful solutions. Utilizes analytical skills and technical knowledge to enhance operational efficiency. Track record of effective team collaboration and project completion.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Technology Operations Center: Engineer II
Colonial Pipeline Company
01.2018 - Current
- Conduct troubleshooting with local site technicians to properly isolate issues on T1 CSU/DSU serial cards, IPSAT route adjacency, 4G LTE Cellular modules, ASYNC cards, PLCs, SCADA equipment and Field Controls equipment.
- Implement, review, and conduct route changes, standby priority adjustments, static route additions, and Trustpoint certificate server updates/cert renewals to resolve asymmetric routing issues to resolve operations impacting issues.
- Diagnose and troubleshoot to identify and identify RCA (root cause analysis) for Voice call reliability for sites (One Way Audio, Voice Dispatch problems, dial peer problems, MGCP bounces, etc.).
- Leverage resources (up to and including vendors and carrier) for deployments, cutovers, and review of site equipment demands and needs for FTI (Field Technology Implementation) Team to ensure ease of operations with minimal downtime.
- Configure and update SNMP profiles (Legacy v2, v2C, and v3) for node monitoring and diagnostic tool (Cisco DNA Center and Manage Engine Network Configuration Manager) deployment projects.
- Investigate and conduct incident review regarding monitoring solution related issues, up to and including ACL review and updating configuration automation details for accuracy in monitoring tools.
- Conduct and manage bridges for collaboration and coordination across multiple departments.
- Review RADIUS and TACACS access, access attempts, and access status in ISE GUI to troubleshoot network connectivity issues over VPN.
NOC Analyst II
Telaid Industries
04.2018 - 10.2018
- Configure, VLANs and subinterfaces for camera devices, IP Phones, Printers, servers, and thin clients.
- Troubleshoot layer 2 issues encountered post device installation on-site.
- Demonstrate a strong understanding of device modules (SFP, GBIC, Stackwise stacking cables) to troubleshoot device connections during installation and refresh projects.
- Serve as a SME (Subject Matter Expert) for field technicians requesting to verify project work assignment materials upon arrival to site.
- Diagnose and adjust camera device picture quality post installation with local site tech.
Lifecycle Engineer
Apto Solutions
03.2018 - 08.2018
- Disassemble, diagnose, and repair Desktop PCs, Laptops, Tablets, Routers, Switches, and Servers, and replace components vital to equipment functionality, as needed per outlined project demands.
- Conduct Cisco IOS configuration backup/restore and configuration sanitation for device retirement or RMA to manufacturer.
- Conduct cable termination to ports, assemble device racks, and conduct rack and stack for in-house department network refresh or equipment relocation.
- Serve as SME (Subject Matter Expert) for other departments in repair or providing solutions to equipment failures (Boot loops on PCs, break command input to bypass ROMMON in Cisco Devices, BIOS/UEFI/PXE Boot diagnosis, etc.)
- Lead and assist with cross-department refresh projects, up to and including: knowledge transfer and documentation.
NOC Engineer II
Adcom Solutions
09.2017 - 12.2017
- Conduct Layer 1 troubleshooting with end users to isolate outages to equipment or circuit.
- Exhibit familiarity with EIGRP, BGP, T1 circuit alarm. Multilink, MPLS troubleshooting, diagnostics, and repairs as needed.
- Operate on Cisco Meraki platform, Juniper (MX series routers), and other Cisco platforms for monitoring systems and investigations.
- Create, update, and revise tickets with carriers for outages impacting multiple sites and customers.
- Conduct failover testing for cradlepoints and backup circuits for SMB (Small/Medium Businesses) and Enterprise clients.
NOC Engineer I
Momentum Telecom
08.2016 - 09.2017
- Conduct peer review of and oversee maintenance to implement changes in circuit bandwidth sizes, turn up and test failover circuits, and create backup configurations for reverting changes.
- Demonstrate Advanced knowledge of DOCSIS fundamentals to resolve frequency overlap issues, modulation profile change requests, as well as implementing load balancing for proper bandwidth utilization.
- Conduct changes in routing (BGP, Phase 1 & 2 DMVPN, subinterface implementation, etc.) as solutions to break-fix instances.
- Investigate and update community strings for implementation of new CMTS equipment (Cisco, Arris).
- Create, update, and revise tickets with various Service providers for outages impacting multiple nodes.
ERC Data Specialist II
Windstream Enterprise
06.2015 - 08.2016
- Implement an understanding of BGP, MPLS, and redistribution of EIGRP and OSPF within the CPE and through the Edge equipment for customer LAN networks.
- Review and track scheduled maintenance (MOPs, Grooms, and other planned outages) using defined procedures to provide notices to each affected area as required.
- Enter Data into trouble ticketing systems (Citrix/Remedy mainly) to document problems, including RFC diagnostic reporting and multiple product correlation, as well as repair and escalation performance information within the company or from LECs.
- Operate on Multilink, DS3s, T1s, and Ethernet circuits for turn ups, upgrades, or backups.
- Add or remove routing advertisements to active MPLS or BGP platforms for customers.
- Add, remove, or update access-list prefixes for Cisco ASA equipment to customer specifications or by customer request.
Accomplishments
- Prevented imminent impact to product delivery by completing assessment and resolution of network issues with accuracy and efficiency.
- Achieved true network redundancy by collaborating with Senior Engineering Teams to resolve a Data Link layer issue between data centers after migration.
- Documented streamlined VoIP troubleshooting procedures which led to less voice downtimes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved break/fix solutions for on-the-fly equipment replacement/configuration to reduce company cost.
Certification
- CCNA — Cisco Certified Networking Associate – Renewed 2022
- CompTIA – Server+ - Acquired 2025
- CompTIA - Linux+ - In Progress
Skills
- Critical thinking
- Project management
- Troubleshooting
- Attention to detail
- Technical documentation
- Systems engineering practices
- Engineering documentation
- System troubleshooting
- Root-cause analysis
- Technical writing
- Network configuration
- Hardware troubleshooting
Timeline
NOC Analyst II
Telaid Industries
04.2018 - 10.2018
Lifecycle Engineer
Apto Solutions
03.2018 - 08.2018
Technology Operations Center: Engineer II
Colonial Pipeline Company
01.2018 - Current
NOC Engineer II
Adcom Solutions
09.2017 - 12.2017
NOC Engineer I
Momentum Telecom
08.2016 - 09.2017
ERC Data Specialist II
Windstream Enterprise
06.2015 - 08.2016
GED -
Mundy's Mill High School
Education
GED -
Mundy's Mill High School
07-2007
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