Matthew Pena
IKEA
Allen,Texas
8
years of professional experience
I bring a determined, driven, and kind worker seeking to branch out and broaden my work experience in other companies. I communicate well with others and believe teamwork in the workplace is the key to a successful and happy job life. I learn quickly and adapt seamlessly to situations as they unfold, unexpected or otherwise. I am always willing to go that extra mile to ensure that the customer leaves satisfied and with a smile.
Work History
Food Service Worker
5 Years- Operated food service equipment efficiently to ensure optimal customer satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen team to streamline food preparation processes.
- Helped to serve and provide adequate service to several hundred customers on our peak days.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Team Member
1 Year 11 Months- Restocked supplies to enhance team productivity.
- Processed customer orders quickly and accurately to improve service efficiency.
- Prepared food items according to safety and quality standards in a timely manner.
- Understanding and processing taken orders to get them out as quickly as possible.
- Maintained cleanliness in front and back of house through regular cleaning procedures.
- Extensive knowledge of the menu and how to answer customer questions kindly and correctly.
Education
High School Diploma
Skills
Fast Paced Customer Service
Payment processing
Strong communication
Order preparation
Stocking and replenishing
Workplace Adaptability
Quick learner
Multitasking
Order taking accuracy
Basic mathematics
Interpersonal skills
Timeline
Food Service Worker
IKEA
08.2021 - CurrentRead More
Team Member
Whataburger
05.2018 - 04.2020Read More
Allen High School
High School Diploma
Read More