Matthew Perkins
San Diego,CA
Summary
Proven Sales Associate at Supreme and skilled Licensed Barber, adept in customer service and appointment scheduling. Enhanced store performance and client satisfaction through innovative strategies, boosting sales and operational efficiency. Excelled in merchandise display and client retention, showcasing a blend of hard and soft skills to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Sales Associate
Supreme
10.2019 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Scheduled appointments for in-person shopping during Covid-19 lockdown
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Licensed Barber
San Francisco Barber Shop
09.2017 - 10.2019
- Optimized productivity levels by consistently adhering to established timeframes set aside per appointment while never sacrificing quality of results delivered or client satisfaction.
- Suggested improvements to workspace layout that resulted in better workflow efficiency without compromising aesthetic appeal or cleanliness standards.
- Implemented time management strategies to optimize appointment scheduling and reduce client wait times.
Education
High School Diploma -
Torrey Pines
San Diego, CA06-2014
Skills
- Outstanding client retention
- Equipment maintenance
- Appointment scheduling
- Product organization
- Customer safety
- Customer service
- Merchandise display
Timeline
Sales Associate
Supreme
10.2019 - 08.2023
Licensed Barber
San Francisco Barber Shop
09.2017 - 10.2019
High School Diploma -
Torrey Pines
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