Matthew Perry
Twin Falls,ID
Summary
Dynamic operations supervisor with a proven track record at FedEx Freight, excelling in performance monitoring and team training. Enhanced productivity through quality assurance initiatives, achieving significant improvements in customer satisfaction. Skilled in compliance management and adept at fostering strong customer relations, ensuring operational excellence and team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Fedex Freight
11.2017 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
LTL Truck Driver
Fedex Freight
11.2017 - Current
- Streamlined loading and unloading processes for faster turnaround times at distribution centers.
- Maintained a clean and organized cab environment to promote productivity and reduce unnecessary distractions while on the road.
- Reduced fuel costs with strategic route planning and regular vehicle maintenance checks.
- Enhanced customer satisfaction by providing timely communication and updates regarding shipment statuses.
- Safely transported fragile cargo by properly securing items within the trailer using straps, bars, or other restraints.
- Assisted in training new drivers, sharing knowledge about best practices for safe LTL operations.
- Collaborated effectively with team members to coordinate pickups, deliveries, and load transfers efficiently.
- Cultivated a positive professional image by representing the company courteously during interactions with customers or the public.
- Managed paperwork accurately, submitting bills of lading, receipts, logs, and inspection reports on time consistently.
- Maximized trailer space utilization by practicing proficient load planning strategies that accommodated various freight types simultaneously.
- Adapted quickly to changes in weather or road conditions to maintain schedule commitments without compromising safety standards.
- Operated with safety and skill to avoid accidents and delays.
Heavy Truck Driver
Dietrich Trucking
04.2014 - 11.2017
- Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
- Navigated challenging roadways and adapted quickly to detours or route changes, ensuring no delays in meeting deadlines.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Delivered goods to customers both locally and long distance.
- Demonstrated flexibility in adjusting working hours according to business demands while still complying with federal regulations regarding rest periods for drivers.
Education
Automotive Technology
Spokane Community College
Spokane, WA06-1993
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Customer relations
- Warehouse operations
- Management
- Compliance management
- Quality assurance
Certification
- AST - Advanced Service Technician
Timeline
Operations Supervisor
Fedex Freight
11.2017 - Current
LTL Truck Driver
Fedex Freight
11.2017 - Current
Heavy Truck Driver
Dietrich Trucking
04.2014 - 11.2017
Automotive Technology
Spokane Community College