Matthew Pickens
Alba
Summary
Dynamic leader with a proven track record at Waterproof Roofing, adept in operations management and customer service. Excelled in driving financial growth through strategic planning and fostering strong client relationships. Skilled in team leadership and conflict resolution, achieving high levels of employee engagement and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Manager
On Time Roofing & Construction
Alba, TX
01.2022 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Owner
Waterproof Roofing
Alba, TX
01.2009 - 01.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Operator
United States Marine Corps
05.2004 - 05.2008
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
Education
Diploma -
Edgewood Highschool
Edgewood, TX05.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Performance management
- Shift scheduling
- Staff development
- Sales techniques
- Conflict resolution
- Sales management
- Schedule preparation
Timeline
Manager
On Time Roofing & Construction
01.2022 - Current
Owner
Waterproof Roofing
01.2009 - 01.2022
Operator
United States Marine Corps
05.2004 - 05.2008
Diploma -
Edgewood Highschool
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