Matthew Pidcoke
Galveston,TX
Summary
Accomplished General Manager at Mexican Restaurants Inc, adept in P&L management and leadership, spearheaded strategies boosting sales and profitability. Excelled in building a cohesive team, enhancing customer relations, and driving financial stability. Achieved significant business growth through innovative operational strategies and a focus on employee development and customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Tortuga Mexican Kitchen
Galveston, TX
06.1997 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Diploma - Core Subjects, Football Team
Clear Creek High School
League City, TX05.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Relations
- Inventory Control
- Staff Supervision
- Administrative Skills
- P&L Management
- Labor Cost Controls
- Employee Development
- Purchasing
- Budget Development
Accomplishments
2004 TRA Restaurant Manager of Year
Manager Training Store
5 Premier Operator of the Year Awards
Certification
Texas Food Manager Certification
Texas Food Handler Certification
TABC Certification
Timeline
General Manager
Tortuga Mexican Kitchen
06.1997 - 10.2024
Diploma - Core Subjects, Football Team
Clear Creek High School