Matthew Pietrosanto
Buffalo
Summary
Shift Manager with proven leadership and organizational capabilities, adept at overseeing daily operations and enhancing team performance to achieve outstanding service delivery. Expertise in training staff to uphold company standards, ensuring compliance with food safety regulations and maximizing customer satisfaction. Proficient in cash management, including deposits and register balancing, while maintaining precise financial documentation. Dedicated to fostering a collaborative and efficient work environment that promotes employee development and operational success.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Buffalo
04.2021 - Current
- Led crew members, offering training and guidance to achieve high performance and customer satisfaction.
- Oversaw daily operations, ensuring smooth service and customer satisfaction.
- Additionally, I assist in scheduling, problem-solving, truck orders, and motivating the team to achieve store goals.
- Executed cash deposits and balanced registers, ensuring compliance with financial procedures.
- I monitor food safety, cleanliness, and quality standards to uphold company policies.
- Created positive work environment, supporting team collaboration and operational excellence.
Education
Master of Science - Accounting And Finance
Hamburg, NY01.2022
High school or equivalent -
Frontier Senior High School
01.2022
Skills
- Role playing and crew monitoring
- Verbal and written communication
- Instructor selection
- Coaching and mentoring
- Crew support
- Training resources
- Deposit management
- Customer satisfaction
- Cash management
- Scheduling efficiency
- Conflict resolution
- Staff training
- Interpersonal skills
- Customer service focus
References
Reference available upon request
Languages
Spanish
Timeline
Shift Manager
McDonald's Restaurant
04.2021 - Current
Master of Science - Accounting And Finance
High school or equivalent -
Frontier Senior High School