Hi, I’m
Matthew Pleasant
Suffolk,VA
Overview
14
years of professional experience
Work History
DoorDashHampton Roads, VA
Dasher
12.2024 - Current
Job overview
- Performed vehicle inspections prior to each shift according to company standards.
- Provided courteous customer service throughout the entire delivery process.
- Delivered food orders to customers in a timely manner.
- Received payment from customers using various methods such as cash, credit cards, or gift cards.
- Created personalized shopping experiences for customers by paying full attention to one customer at a time.
- Coordinated purchasing and delivery of items to customers.
WawaSuffolk, VA
Customer Service Associate
09.2024 - Current
Job overview
- Demonstrated strong communication skills while interacting with customers over the phone and in person.
- Assisted customers with product selection, order entry, and payment processing.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Collaborated with other departments to ensure seamless customer experience from start to finish.
- Processed customer orders accurately and efficiently.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
InstacartHampton Roads, VA
Instacart Shopper
05.2024 - Current
Job overview
- Successfully managed and completed multiple Instacart orders in a timely manner, while demonstrating strong customer service skills.
LyftHampton Roads, VA
Lyft Partner
02.2024 - Current
Job overview
- Offered friendly service to passengers by answering questions about local attractions and restaurants.
- Complied with local traffic laws and regulations to reduce risks.
- Performed routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil and water.
- Provided passengers with assistance entering and exiting vehicles and helped them with any luggage.
- Picked up and met passengers according to requests, appointments and schedules.
- Confirmed customer destinations and estimated travel time.
UberHampton Roads, VA
Uber Partner
01.2024 - Current
Job overview
- Demonstrated ability to follow safety protocols and maintain a clean driving record.
- Maintained high ratings from customers by consistently delivering an exceptional experience.
- Competent in verifying riders' identities before allowing them into the vehicle for added security measures.
- Checked delivery addresses and verified correct package delivery.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed.
Habitat for HumanityNewport News, VA
Cashier
02.2023 - 08.2024
Job overview
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
MediaCrossNorfolk, VA
Support Specialist
12.2021 - 01.2024
Job overview
- Demonstrated excellent communication skills while responding to customer inquiries via phone and email.
- Created positive outcomes through effective issue resolution techniques.
- Maintained detailed records of all customer interactions within company database.
- Resolved customer support requests through email, and phone.
Military Sealift CommandNorfolk, VA
Supply Utilityman
11.2011 - 11.2021
Job overview
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
- Cleaned assigned guest rooms and replenished guest amenities and hotel room supplies.
- Performed daily cleaning tasks including vacuuming, dusting, mopping, polishing furniture and fixtures.
Timeline
Dasher
DoorDash
12.2024 - Current
Customer Service Associate
Wawa
09.2024 - Current
Instacart Shopper
Instacart
05.2024 - Current
Lyft Partner
Lyft
02.2024 - Current
Uber Partner
Uber
01.2024 - Current
Cashier
Habitat for Humanity
02.2023 - 08.2024
Support Specialist
MediaCross
12.2021 - 01.2024
Supply Utilityman
Military Sealift Command
11.2011 - 11.2021