Overview
Work History
Timeline
Hi, I’m

Matthew Pleasant

Suffolk,VA
Matthew Pleasant

Overview

14
years of professional experience

Work History

DoorDash
Hampton Roads, VA

Dasher
12.2024 - Current

Job overview

  • Performed vehicle inspections prior to each shift according to company standards.
  • Provided courteous customer service throughout the entire delivery process.
  • Delivered food orders to customers in a timely manner.
  • Received payment from customers using various methods such as cash, credit cards, or gift cards.
  • Created personalized shopping experiences for customers by paying full attention to one customer at a time.
  • Coordinated purchasing and delivery of items to customers.

Wawa
Suffolk, VA

Customer Service Associate
09.2024 - Current

Job overview

  • Demonstrated strong communication skills while interacting with customers over the phone and in person.
  • Assisted customers with product selection, order entry, and payment processing.
  • Assisted with training new employees on the company's procedures for handling customer inquiries.
  • Collaborated with other departments to ensure seamless customer experience from start to finish.
  • Processed customer orders accurately and efficiently.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.

Instacart
Hampton Roads, VA

Instacart Shopper
05.2024 - Current

Job overview

  • Successfully managed and completed multiple Instacart orders in a timely manner, while demonstrating strong customer service skills.

Lyft
Hampton Roads, VA

Lyft Partner
02.2024 - Current

Job overview

  • Offered friendly service to passengers by answering questions about local attractions and restaurants.
  • Complied with local traffic laws and regulations to reduce risks.
  • Performed routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil and water.
  • Provided passengers with assistance entering and exiting vehicles and helped them with any luggage.
  • Picked up and met passengers according to requests, appointments and schedules.
  • Confirmed customer destinations and estimated travel time.

Uber
Hampton Roads, VA

Uber Partner
01.2024 - Current

Job overview

  • Demonstrated ability to follow safety protocols and maintain a clean driving record.
  • Maintained high ratings from customers by consistently delivering an exceptional experience.
  • Competent in verifying riders' identities before allowing them into the vehicle for added security measures.
  • Checked delivery addresses and verified correct package delivery.
  • Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
  • Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
  • Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed.

Habitat for Humanity
Newport News, VA

Cashier
02.2023 - 08.2024

Job overview

  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

MediaCross
Norfolk, VA

Support Specialist
12.2021 - 01.2024

Job overview

  • Demonstrated excellent communication skills while responding to customer inquiries via phone and email.
  • Created positive outcomes through effective issue resolution techniques.
  • Maintained detailed records of all customer interactions within company database.
  • Resolved customer support requests through email, and phone.

Military Sealift Command
Norfolk, VA

Supply Utilityman
11.2011 - 11.2021

Job overview

  • Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
  • Cleaned assigned guest rooms and replenished guest amenities and hotel room supplies.
  • Performed daily cleaning tasks including vacuuming, dusting, mopping, polishing furniture and fixtures.

Timeline

Dasher

DoorDash
12.2024 - Current

Customer Service Associate

Wawa
09.2024 - Current

Instacart Shopper

Instacart
05.2024 - Current

Lyft Partner

Lyft
02.2024 - Current

Uber Partner

Uber
01.2024 - Current

Cashier

Habitat for Humanity
02.2023 - 08.2024

Support Specialist

MediaCross
12.2021 - 01.2024

Supply Utilityman

Military Sealift Command
11.2011 - 11.2021

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Matthew Pleasant