Matthew Polis
SELF-EMPLOYED
Rochester,Minnesota
2
Certifications
22
years of professional experience
District manager leading 7+ locations, $10M+ in annual sales, and 140+ employees across residential remodeling, retail or food service operations, staffing, and financial performance. Oversees daily execution, employee development, and customer service standards while driving consistency across sites. Uses operating data and labor controls to improve profitability and strengthen accountability at the store level.
Work History
RESIDENTIAL REMODELING CONTRACTOR
2 Years 10 Months- Maintain 5 customer updates weekly to keep homeowners informed on progress, timing, and next steps.
- Coordinate 2 remodeling projects weekly, balancing materials, schedules, and site-ready work across active jobs.
- Manage residential remodeling projects from start to finish, keeping quality, timelines, and customer expectations aligned.
- Oversee day-to-day project operations, coordinating labor, materials, and other resources needed to complete each job.
- Build direct customer relationships throughout each project, emphasizing communication, service, and satisfaction.
- Apply operational judgment and cost-conscious decision-making to independent business activities and project tradeoffs.
- Manage work quality and problem-solving across projects, using practical follow-through to keep deliveries on track.
SENIOR TERRITORY REPRESENTATIVE
6 Years 11 Months- Managed a multi-state territory of more than 335 customer locations with responsibility for over $7 million in sales across Minnesota, Iowa, and Wisconsin.
- Maintained 40 strategic customer relationships annually through regular engagement with owners, executives, and operational leaders.
- Developed account strategies to grow revenue, strengthen retention, and expand business within existing customers.
- Analyzed account performance to identify opportunities that improved sales, efficiency, and customer satisfaction.
- Provided operational consulting to hospitality, food service, and related industry customers.
- Collaborated with internal teams to deliver customer solutions and support service execution.
- Maintained accountability for territory performance and long-term business growth.
OPERATIONS SUPERVISOR
4 Years 4 Months- Oversaw approximately $6 million operating budget and a workforce of approximately 120 employees across multiple locations.
- Directed operational performance, financial accountability, staffing, labor management, and customer satisfaction across assigned locations.
- Collaborated with location leaders to set performance expectations, improve consistency, and advance business objectives.
- Monitored financial results and operating expenses, identifying opportunities to improve profitability and control costs.
- Developed and coached managers and employees, strengthening leadership capability, accountability, and team performance.
- Maintained consistent execution of operational procedures, food safety requirements, quality standards, and customer service expectations.
DISTRICT MANAGER
9 Months- Directed operations across four locations generating approximately $5 million in annual sales.
- Oversaw approximately 80 employees, leading staffing, development, customer service, and execution.
- Managed district financial performance and labor expenses to support stronger day-to-day operating control.
- Maintained operational standards and tracked business results across the district.
- Worked with location managers to improve operating efficiency and strengthen accountability.
- Built more consistent customer experiences by aligning managers around execution standards.
- Identified operational opportunities and implemented improvements to support sales performance and profitability.
FOOD & BEVERAGE OPERATIONS MANAGER
2 Years- Managed seven food and beverage outlets generating approximately $10 million in annual sales.
- Directed daily operations and leadership for approximately 140 union employees in a high-volume hospitality environment.
- Oversaw operational performance, financial results, employee relations, customer satisfaction, and service standards across the business.
- Partnered with management teams to improve labor productivity and control operating expenses through disciplined workforce scheduling.
- Drove revenue opportunities by aligning forecasting and budget planning with day-to-day business priorities.
- Coached department leaders to strengthen accountability, improve execution, and maintain consistent service quality.
- Maintained compliance with food safety, health regulations, company policies, and operating standards across locations.
DISTRICT MANAGER
6 Years 3 Months- Oversaw weekly staffing 3 schedules to support coverage, accountability, and smooth daily operations.
- Managed approximately $1 million operating budget across multiple locations while balancing cost control and daily business needs.
- Provided leadership across multi-location operations, aligning teams with priorities, expectations, and day-to-day execution.
- Established operating standards and monitored performance to maintain consistent execution across company locations.
- Evaluated operating costs and business performance to identify efficiency gains and improve profitability.
- Recruited, trained, and developed employees while building a culture of accountability and customer service.
Education
Associate Degree - Science
Skills
Executive & general operations leadership
Strategic business planning & execution
Labor management & workforce optimization
Safety
compliance & risk management
Employee engagement & team development
Standard operating procedure development
Vendor negotiation
Inventory management
Workforce scheduling
Franchise operations
Project management
Financial management
P&L & budget accountability
Revenue growth strategy
Performance analysis & continuous improvement
Sales growth & business development
Forecasting & budget planning
Contract management
Customer retention strategy
Certification
1 2020
Timeline
RESIDENTIAL REMODELING CONTRACTOR
SELF-EMPLOYED
01.2024 - CurrentRead More
SENIOR TERRITORY REPRESENTATIVE
ECOLAB
12.2017 - 11.2024Read More
OPERATIONS SUPERVISOR
FOURTEEN FOODS
09.2013 - 01.2018Read More
DISTRICT MANAGER
DOLPHIN FAST FOOD
12.2012 - 09.2013Read More
FOOD & BEVERAGE OPERATIONS MANAGER
HMSHOST INTERNATIONAL
12.2010 - 12.2012Read More
DISTRICT MANAGER
J & P CLASSICS
09.2004 - 12.2010Read More
Northwest Technical Institution
Associate Degree from Science
Read More
Personal Information
Title: HOSPITALITY GENERAL MANAGEMENT | EXECUTIVE OPERATIONS LEADERSHIP
COMMUNITY LEADERSHIP
PTA President, 2020-08, 2022-06, Provided organizational leadership and supported collaboration among parents, school administrators, and community stakeholders., Helped coordinate initiatives and activities supporting student, family, and school community engagement.