Matthew Polk
San Antonio
Summary
Infrastructure Leader experienced in directing enterprise infrastructure with a focus on Cisco networking and VMware/Hyper-V virtualization to ensure 24/7 uptime. Achieved 100% audit-readiness by architecting systems compliant with HIPAA, PCI, HITRUST, FedRAMP, NIST, and SOC2 standards. Delivered impactful IT roadmaps across Healthcare, Telecom, and Government sectors through strategic management of multi-platform environments and hybrid cloud infrastructure.
Overview
13
13
years of professional experience
Work History
Technology Operations Manager
Namauu Technological & Industrial
San Antonio
04.2024 - Current
- Led enterprise infrastructure strategy supporting 400+ users, improving uptime to 99.9% while reducing outage-related revenue loss.
- Oversaw implementation and operation of Zscaler ZIA/ZPA, resulting in a 90% reduction in security complexity.
- Coordinated escalation management for Tier-3+ incidents, achieving timely resolutions and minimizing impact on operations.
- Managed technology budget, ensuring optimal funding allocation and resource utilization.
IT Infrastructure Manager
Graystreet Secure Solutions
San Antonio
02.2022 - 04.2024
- Led $5,000,000 project to install network for 3 DoD software factories, enhancing operational capabilities in off-base class A office space.
- Delivered executive-level reports on uptime, risk exposure, and compliance readiness, supporting informed decision-making.
- Built vendor partnerships and negotiated contracts saving $500k over 5 years.
- Coordinated with vendors, including low voltage contractors, electricians, plumbers, construction crews, ISPs, VARs, to ensure project alignment and timely execution.
Virtualization Manager
ASM Research
San Antonio
07.2020 - 02.2022
- Led migration of 160 HPe BL460 servers to HPe Synergy servers, significantly enhancing system capabilities.
- Ensured compliance of VMware environment through strategic component upgrades aligned with VMware Validated Design.
- Administered and supported VMware and AWS platforms for Internal Revenue Service, driving operational efficiency and stability.
Network Analyst III
GVTC
New Braunfels
01.2020 - 07.2020
- Oversaw Tier 3 support for Broadband Internet Services (Cable, DSL, VOIP, Data, Fiber, Video, Cellular Backhaul, Enterprise Layer 2 Ethernet Circuits), ensuring timely resolution of complex issues and consistently meeting service levels.
- Provided advanced technical leadership and guidance to field technicians, resolving complex Tier 3 issues across various Broadband Internet Services and ensuring efficient field operations.
- Managed external vendor relationships to expedite repairs and effectively resolve outages.
Cloud Systems Admin II
CloudWave
San Antonio
04.2019 - 01.2020
- Led diagnosis and resolution of complex issues across VMware, Microsoft Server 2016, Cisco UCS, HP 3PAR SANs, and Citrix VDI environments for customer nodes.
- Monitored infrastructure and systems, resolving monitoring alerts to maintain operational integrity.
- Leveraged the ITIL framework to direct the processes for identifying, troubleshooting, and resolving customer and system issues, ensuring consistent service quality.
IT Manager/HIPAA Security Officer
West Texas Retina Consultants
Abilene
04.2014 - 04.2019
- Contributed to compliance team by establishing comprehensive Risk Management Framework for adherence to HIPAA Security Rule, HITRUST, and PCI standards.
- Managed $70,000 project to enhance network infrastructure with installation of 6,000 feet of fiber optic cable and strategic decommissioning of unreliable wireless point-to-point systems.
- Led the planning and implementation of a company-wide firewall replacement initiative, realizing $10,000 in annual savings on operational expenses.
- Led a VoIP project, replacing a legacy PBX with a new VoIP phone system, reducing monthly telephone costs by 84% (from $5,000 to $800).
- Developed Business Continuity Plan with specific procedures and protocols to mitigate major risks and ensure operational resilience during disasters.
IT Support Specialist
West Texas Retina Consultants
Abilene
04.2013 - 04.2014
- Provided Level 1 desktop and printer support for internal users, ensuring timely resolution of technical issues.
- Coordinated repairs for PCs, printers, servers, and network equipment, collaborating with internal teams and external vendors to minimize downtime.
- Prioritized support tickets to enhance response times and improve user satisfaction.
- Ensured daily backup integrity for data protection and disaster recovery preparedness.
Education
BAS - Information Technology
Western Governors University
Salt Lake City, UT01.2016
AAS - Computer Networking & Systems Administration
Texas State Technical College
Abilene, TX01.2014
Skills
- Cloud administration
- Infrastructure management
- Network design
- Risk management
- Compliance auditing
- Budget oversight
- Project coordination
- Risk assessment
- VMware administration
- Cloud computing
- Time management
- Critical thinking
- Virtualization
- Team development
- IT compliance
- IT budgeting
- ITIL framework
Timeline
Technology Operations Manager
Namauu Technological & Industrial
04.2024 - Current
IT Infrastructure Manager
Graystreet Secure Solutions
02.2022 - 04.2024
Virtualization Manager
ASM Research
07.2020 - 02.2022
Network Analyst III
GVTC
01.2020 - 07.2020
Cloud Systems Admin II
CloudWave
04.2019 - 01.2020
IT Manager/HIPAA Security Officer
West Texas Retina Consultants
04.2014 - 04.2019
IT Support Specialist
West Texas Retina Consultants
04.2013 - 04.2014
BAS - Information Technology
Western Governors University
AAS - Computer Networking & Systems Administration
Texas State Technical College