Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rahman Wilson

Norcross,GA

Summary

Senior Project Manager driving impactful technology solutions, and enhancing operational efficiency. Skilled in Agile methodologies and stakeholder engagement, I excel in project management and process improvement, consistently delivering results that align with business objectives, and elevate performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technology Operations Manager

Trendline Technologies
12.2023 - Current
  • Drive technology solutions that align with business goals
  • Lead volume planning, inventory, forecasting, remote support and dispatch, and security posture reviews
  • Own CAPEX and OPEX budgeting and financial objectives

Project Delivery Manager

Trendline Technologies
11.2023 - 11.2024
  • Executed deployments across distribution and retail sites to enhance operational efficiency
  • Developed KPIs and analyzed IoT telemetry to drive performance improvements
  • Aligned device configurations and alerts with operational targets for optimal functionality
  • Coordinated site scheduling with Sales, ensuring equipment readiness prior to deployment
  • Managed device alerts in Nayax MoMa, issuing service requests and tracking resolutions
  • Conducted connectivity pings and checks, resolving payment issues with Monx effectively

Project Manager

NTT DATA
03.2023 - 12.2023
  • Partnered with stakeholders at a Fortune 100 health insurer to identify Privacy Impact Assessment (PIA) risks in the workforce management (WFM) platform, documenting data flows, access controls, and mitigation actions across HR, IT, and Security
  • Delivered multi-team migrations to Genesys Cloud in two-week Agile sprint environment
  • Ran stakeholder ceremonies, risk plans, go-lives, and executive progress reviews

Software Implementation Specialist

GENDEX
01.2021 - 03.2023
  • Managed DTX Cloud implementations from discovery through go-live, maintaining schedules, resolving escalations, and documenting project status in Microsoft Dynamics CRM
  • Prequalified client networks and environments; partnered with Sales, vendors, and MSPs to ensure implementation readiness
  • Coordinated with global support teams on licensing updates, system configuration, and IoT reporting data
  • Supported 2D and 3D imaging software and hardware, resolving technical issues and documenting cases in Dynamics CRM
  • Assisted MSPs with SQL clinical database merges and migrations via remote sessions
  • Leveraged IoT dashboards to trace device alerts, identify root causes, and close issues prior to project completion

Scrum Master

Vatica Health
01.2020 - 04.2020
  • Partnered with stakeholders at a Fortune 100 health insurer to identify Privacy Impact Assessment (PIA) risks in the workforce management (WFM) platform, documenting data flows, access controls, and mitigation actions across HR, IT, and Security
  • Partnered with Product Managers to estimate and prioritize work; assigned story points in Jira and balanced workload across teams
  • Tracked velocity and burndown; surfaced risks and coached teams on improvements; reported to senior leadership, including quarterly CAPEX vs OPEX updates
  • Built Jira/JQL reports and dashboards (burndown, velocity, throughput) and provided clear status to senior management

SYSTEM ANALYST

KORE
01.2017 - 02.2020
  • Led ITIL-based incident and asset management in Zendesk across geographically distributed offices, standardized triage, escalation, and SLAs
  • Administered multi-site Genesys environments; analyzed QoS (jitter, packet loss, latency) and call traces to improve reliability and call quality
  • Executed Active Directory and Carbon Black actions (provisioning, access changes, containment) to mitigate risk and support compliance

SYSTEM ENGINEER

Normar Technology Solutions
03.2016 - 01.2017
  • Managed local and remote IT services; led quarterly reviews for contact center needs
  • Administered O365 and Exchange; resolved VoIP quality on Allworx and Genesys PureConnect

Technical Support Engineer

Smarsh Archiving & Compliance
02.2014 - 03.2016
  • Executed eDiscovery requests for regulated clients in line with FINRA/SEC requirements; ran complex searches and prepared export packages across email and social media archives
  • Processed hosted Exchange change requests, including retention settings, journaling, and mailbox access updates
  • Administered and managed spam/security tooling (Barracuda, MessageLabs, Symantec Cloud) to maintain secure, reliable mail flow

Education

Bachelor of Science - Information Security

ITT Technical Institute
Duluth, GA

Skills

  • Agile methodologies
  • Project management
  • Stakeholder engagement
  • Technology implementation
  • Process improvement
  • Cross-functional collaboration
  • Time management
  • Presentations
  • Customer relations
  • SAFe framework
  • Jira software
  • Microsoft Dynamics CRM
  • Zendesk platform
  • ITIL practices
  • Genesys Cloud solutions
  • PureConnect systems
  • SQL Server database
  • Microsoft 365 suite
  • Exchange server administration
  • Active Directory services
  • Nayax MoMa platform
  • Forecastio tool usage
  • Carbon Black Cloud security
  • Barracuda solutions
  • eMessageLabs services
  • eSymantec Cloud protection
  • eQuality assurance and control
  • eProject scope analysis
  • eClient rapport building
  • eProcesses and procedures
  • eDeliverable tracking
  • eVendor management

Certification

CISM; PMI-ACP; SAFe Agilist; PSM I; ITIL Foundation

Timeline

Technology Operations Manager

Trendline Technologies
12.2023 - Current

Project Delivery Manager

Trendline Technologies
11.2023 - 11.2024

Project Manager

NTT DATA
03.2023 - 12.2023

Software Implementation Specialist

GENDEX
01.2021 - 03.2023

Scrum Master

Vatica Health
01.2020 - 04.2020

SYSTEM ANALYST

KORE
01.2017 - 02.2020

SYSTEM ENGINEER

Normar Technology Solutions
03.2016 - 01.2017

Technical Support Engineer

Smarsh Archiving & Compliance
02.2014 - 03.2016

Bachelor of Science - Information Security

ITT Technical Institute
Rahman Wilson