Rahman Wilson
Norcross,GA
Summary
Senior Project Manager driving impactful technology solutions, and enhancing operational efficiency. Skilled in Agile methodologies and stakeholder engagement, I excel in project management and process improvement, consistently delivering results that align with business objectives, and elevate performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technology Operations Manager
Trendline Technologies
12.2023 - Current
- Drive technology solutions that align with business goals
- Lead volume planning, inventory, forecasting, remote support and dispatch, and security posture reviews
- Own CAPEX and OPEX budgeting and financial objectives
Project Delivery Manager
Trendline Technologies
11.2023 - 11.2024
- Executed deployments across distribution and retail sites to enhance operational efficiency
- Developed KPIs and analyzed IoT telemetry to drive performance improvements
- Aligned device configurations and alerts with operational targets for optimal functionality
- Coordinated site scheduling with Sales, ensuring equipment readiness prior to deployment
- Managed device alerts in Nayax MoMa, issuing service requests and tracking resolutions
- Conducted connectivity pings and checks, resolving payment issues with Monx effectively
Project Manager
NTT DATA
03.2023 - 12.2023
- Partnered with stakeholders at a Fortune 100 health insurer to identify Privacy Impact Assessment (PIA) risks in the workforce management (WFM) platform, documenting data flows, access controls, and mitigation actions across HR, IT, and Security
- Delivered multi-team migrations to Genesys Cloud in two-week Agile sprint environment
- Ran stakeholder ceremonies, risk plans, go-lives, and executive progress reviews
Software Implementation Specialist
GENDEX
01.2021 - 03.2023
- Managed DTX Cloud implementations from discovery through go-live, maintaining schedules, resolving escalations, and documenting project status in Microsoft Dynamics CRM
- Prequalified client networks and environments; partnered with Sales, vendors, and MSPs to ensure implementation readiness
- Coordinated with global support teams on licensing updates, system configuration, and IoT reporting data
- Supported 2D and 3D imaging software and hardware, resolving technical issues and documenting cases in Dynamics CRM
- Assisted MSPs with SQL clinical database merges and migrations via remote sessions
- Leveraged IoT dashboards to trace device alerts, identify root causes, and close issues prior to project completion
Scrum Master
Vatica Health
01.2020 - 04.2020
- Partnered with stakeholders at a Fortune 100 health insurer to identify Privacy Impact Assessment (PIA) risks in the workforce management (WFM) platform, documenting data flows, access controls, and mitigation actions across HR, IT, and Security
- Partnered with Product Managers to estimate and prioritize work; assigned story points in Jira and balanced workload across teams
- Tracked velocity and burndown; surfaced risks and coached teams on improvements; reported to senior leadership, including quarterly CAPEX vs OPEX updates
- Built Jira/JQL reports and dashboards (burndown, velocity, throughput) and provided clear status to senior management
SYSTEM ANALYST
KORE
01.2017 - 02.2020
- Led ITIL-based incident and asset management in Zendesk across geographically distributed offices, standardized triage, escalation, and SLAs
- Administered multi-site Genesys environments; analyzed QoS (jitter, packet loss, latency) and call traces to improve reliability and call quality
- Executed Active Directory and Carbon Black actions (provisioning, access changes, containment) to mitigate risk and support compliance
SYSTEM ENGINEER
Normar Technology Solutions
03.2016 - 01.2017
- Managed local and remote IT services; led quarterly reviews for contact center needs
- Administered O365 and Exchange; resolved VoIP quality on Allworx and Genesys PureConnect
Technical Support Engineer
Smarsh Archiving & Compliance
02.2014 - 03.2016
- Executed eDiscovery requests for regulated clients in line with FINRA/SEC requirements; ran complex searches and prepared export packages across email and social media archives
- Processed hosted Exchange change requests, including retention settings, journaling, and mailbox access updates
- Administered and managed spam/security tooling (Barracuda, MessageLabs, Symantec Cloud) to maintain secure, reliable mail flow
Education
Bachelor of Science - Information Security
ITT Technical Institute
Duluth, GASkills
- Agile methodologies
- Project management
- Stakeholder engagement
- Technology implementation
- Process improvement
- Cross-functional collaboration
- Time management
- Presentations
- Customer relations
- SAFe framework
- Jira software
- Microsoft Dynamics CRM
- Zendesk platform
- ITIL practices
- Genesys Cloud solutions
- PureConnect systems
- SQL Server database
- Microsoft 365 suite
- Exchange server administration
- Active Directory services
- Nayax MoMa platform
- Forecastio tool usage
- Carbon Black Cloud security
- Barracuda solutions
- eMessageLabs services
- eSymantec Cloud protection
- eQuality assurance and control
- eProject scope analysis
- eClient rapport building
- eProcesses and procedures
- eDeliverable tracking
- eVendor management
Certification
CISM; PMI-ACP; SAFe Agilist; PSM I; ITIL Foundation
Timeline
Technology Operations Manager
Trendline Technologies
12.2023 - Current
Project Delivery Manager
Trendline Technologies
11.2023 - 11.2024
Project Manager
NTT DATA
03.2023 - 12.2023
Software Implementation Specialist
GENDEX
01.2021 - 03.2023
Scrum Master
Vatica Health
01.2020 - 04.2020
SYSTEM ANALYST
KORE
01.2017 - 02.2020
SYSTEM ENGINEER
Normar Technology Solutions
03.2016 - 01.2017
Technical Support Engineer
Smarsh Archiving & Compliance
02.2014 - 03.2016
Bachelor of Science - Information Security
ITT Technical Institute