Matthew Poore
Altamonte Springs,FL
Summary
Dynamic hospitality professional with proven expertise in customer service and responsible alcohol service, honed at Longhorn Steakhouse and other esteemed venues. Excelled in creating loyal clientele through outstanding service and efficiency. Adept at multitasking and fostering a positive dining experience, showcasing a blend of strong communication skills and a professional appearance.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Longhorn Steakhouse
07.2018 - Current
- Managed large crowds efficiently at special events, nighttime operations, and weekend shifts.
- Conducted opening and closing procedures, including printing sales reports.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Burger Republic
08.2016 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Mellow Mushroom
04.2015 - 07.2016
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelors Of Science - Criminal Justice
Middle Tennessee State University
Murfreesboro, TN05.2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Customer service expertise
- Complex Problem-solving
- Responsible alcohol service
- Cleanliness and hygiene
- Professional appearance
Timeline
Bartender/Server
Longhorn Steakhouse
07.2018 - Current
Server
Burger Republic
08.2016 - 05.2018
Server
Mellow Mushroom
04.2015 - 07.2016
Bachelors Of Science - Criminal Justice
Middle Tennessee State University
Similar Profiles
Matthew GomezMatthew Gomez
Customer Service Assistant at Longhorn SteakhouseCustomer Service Assistant at Longhorn Steakhouse
Dante AkinfeDante Akinfe
Server at Longhorn SteakhouseServer at Longhorn Steakhouse
Amanda LaneAmanda Lane
Server at Longhorn SteakhouseServer at Longhorn Steakhouse