Matthew Prestwood
MORTON,Pennsylvania
Summary
Dynamic Team Supervisor with a proven track record at Wawa Inc, excelling in employee engagement and conflict resolution. Enhanced team productivity through innovative workflow processes and effective staff training, achieving high customer satisfaction ratings. Skilled in inventory management and mentoring, fostering a collaborative environment that drives operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Supervisor
Wawa Inc
Woodlyn
12.2024 - 05.2026
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained new team members on customer service standards and operational processes.
- Streamlined inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, maintaining high satisfaction ratings.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
Food Service Leader
Royalfarms
Broomall, PA
08.2020 - 12.2024
- Supervised daily food service operations, ensuring adherence to health and safety regulations.
- Trained team members on food preparation techniques and customer service standards.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Enhanced customer satisfaction by resolving complaints and improving service delivery.
- Developed schedules for staff to ensure efficient service during peak hours.
- Conducted regular quality checks on food items to maintain high standards of freshness.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Supervised and trained Number personnel in high-quality operations.
- Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Communicated with over Number vendors to order food and supplies.
- Provided exceptional customer service by promptly addressing concerns and resolving any issues that arose during shifts.
Education
High School Diploma -
Academy Park High
Sharon Hill, PA06.2016
Skills
- Effective leadership
- Assignment delegation
- Complaint handling
- Staff training
- Motivational skills
- Innovation management
- Employee engagement
- Team scheduling
- Coaching and mentoring
- Attention to detail
- Team supervision
- Problem-solving
- Documentation and reporting
- Goal setting
- Overseeing daily activities
- Evaluating employee work
- Complaint resolution
- Shift scheduling
- Mentoring
- Team motivation
- Cash handling
- Coaching
- Conflict resolution
- Employee evaluation
- Issue resolution
- People management
- Onboarding and orientation
- Team Check-ins
Certification
Serve safe
Timeline
Team Supervisor
Wawa Inc
12.2024 - 05.2026
Food Service Leader
Royalfarms
08.2020 - 12.2024
High School Diploma -
Academy Park High