Matthew Proite
Summary
Forward-thinking professional offering more than 15 years of Management experience working for various companies with an expertise of prioritizing tasks and assessing customer needs.
Overview
22
22
years of professional experience
Work History
Service Administrator
West Allis Heating And Cooling
08.2017 - 04.2023
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Streamlined service processes for increased efficiency by implementing an improved record-keeping system.
- Reduced resolution time with proactive problem-solving techniques, ensuring swift issue management.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Monitored service performance metrics, identifying areas for improvement and recommending solutions.
- Grew companies Internal Service program from Roughly 300 to over 7000 registered service agreements providing over 1 million dollars in revenue annually.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
Senior Service Writer
Action Powersports Inc.
04.2012 - 07.2017
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
Logistics Manager
A.I.T. Worldwide Logistics
07.2001 - 05.2009
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Coordinated effective and timely deliveries to over 2000 + Daimler chrysler dealerships nation wide.
Education
Associate of Arts - Service Administration
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Orlando, FL01.2012
Skills
- Problem-solving abilities
- Customer service excellence
- Project management
- Critical thinker with ability to multi-task
Timeline
Service Administrator
West Allis Heating And Cooling
08.2017 - 04.2023
Senior Service Writer
Action Powersports Inc.
04.2012 - 07.2017
Logistics Manager
A.I.T. Worldwide Logistics
07.2001 - 05.2009
Associate of Arts - Service Administration
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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