Matthew Reed
New Braunfels,TX
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
21
21
years of professional experience
Work History
Service Advisor
Bluebonnet Ford
07.2019 - Current
- Assisted customers with vehicle service inquiries, ensuring clear communication and understanding of services offered.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction and workflow efficiency.
- Diagnosed vehicle issues through customer interactions, accurately documenting concerns for technician review.
- Developed strong relationships with clients, fostering trust and repeat business through exceptional service delivery.
- Mentored junior service advisors on best practices in customer engagement and problem resolution techniques.
Service and Sales Associate
Ingersoll-Rand
03.2015 - 06.2019
- Increased customer satisfaction through personalized product recommendations and attentive service.
- Collaborated with team members to streamline inventory management processes and enhance stock accuracy.
- Conducted product demonstrations, effectively showcasing features and benefits to drive sales engagement.
- Trained new associates on company policies, sales techniques, and customer relationship management tools.
- Analyzed sales data to identify trends and adjust strategies for improved performance in targeted markets.
- Organized and managed projects for Compressed air systems and executed installs and start ups for manufactures.
Diesel Maint. Technician
Commercial Metals Co
01.2012 - 03.2015
- Operated machinery to process and fabricate metal products efficiently.
- Conducted routine maintenance and troubleshooting on equipment to ensure optimal performance.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained inventory of parts needed for daily hydraulic and diesel repairs on equipment.
Route Sales Representative
Frito-lay/ Pepsico
04.2010 - 01.2012
- Delivered products to customers on designated routes, ensuring timely and accurate service.
- Managed inventory levels, optimizing stock replenishment for efficient sales operations.
- Built and maintained strong customer relationships, enhancing brand loyalty and satisfaction.
- Conducted regular route audits to identify opportunities for process improvements and efficiency gains.
Route Sales Representative
Coca-Cola
05.2005 - 04.2010
- Displayed products properly at customer sites and according to company specifications and policies.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Enhanced brand visibility within assigned territory through creative merchandising displays at retail locations.
Education
High School Diploma -
Navarro High School
Geronimo, TxSkills
- Customer service
- Service coordination
- Issue diagnosis
- Client rapport
- Mechanical aptitude
- Sales expertise
- Project management
- Workflow efficiency
- Service estimates
Timeline
Service Advisor
Bluebonnet Ford
07.2019 - Current
Service and Sales Associate
Ingersoll-Rand
03.2015 - 06.2019
Diesel Maint. Technician
Commercial Metals Co
01.2012 - 03.2015
Route Sales Representative
Frito-lay/ Pepsico
04.2010 - 01.2012
Route Sales Representative
Coca-Cola
05.2005 - 04.2010
High School Diploma -
Navarro High School