Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MATTHEW REESE

Troutdale,OR

Summary

Insightful HR Manager/Tech Support Manager/Leader/Talent Recruiter with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.

Overview

15
15
years of professional experience

Work History

Executive Team Leader, Human Resources

Target
05.2022 - 04.2023
  • Helped manage up to 300 Team Members, Team Leads and Human Resource Experts in day-to-day operations
  • Conducted HR investigations including racism, sexual misconduct, and harassment. Conduct coaching and attendance discussions daily, creating yearly reviews and assessments based on fact-based metrics
  • I create Team Member and Team Leader schedules based around business needs.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Interviewed, recruited and trained new onboarding candidates.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.

Production Lead

Microchip
03.2021 - 03.2022
  • Supported employees by accurately tracking time and proactively resolving any conflicts.
  • Trained workers in proper operation, calibration and maintenance of production line equipment.
  • Handled production line documentation for waste, downtime and output.
  • Monitored employee activities to verify consistent use of good manufacturing principles.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Coordinated effective schedules for production employees.

Service Operations Manager

Albertsons/Safeway
07.2018 - 03.2021
  • Managed 144+ employees in day-to-day activities including hiring, scheduling and interviewing new employees
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved service request tickets to provide customers with resolutions to various issues.
  • Resolved 100+ tickets monthly, not including escalations to district-level management team.
  • Helped implement the rollout of the new Self-Checkout systems across Oregon including installation and trainings.
  • Analyzed service reports to identify areas of improvement.
  • Resolved customer complaints in professional and timely manner.

Head of Hhipping and IT

American Car Craft LLC
01.2017 - 04.2018
  • Managed all computer and printer repair in the building along with network equipment
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Upgraded computers based on the marketing team’s needs for graphical design
  • Implemented new shipping operating procedures for 20%+ label creation efficiency
  • Helped customers complete purchases, locate items, and discuss future installs.

Assistant Store Manager

BI MART
08.2015 - 10.2016
  • Managed 80+ employees
  • Managed all incoming and outgoing product from the warehouse
  • Helped interview and hire new employees including onboarding processes and procedues.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Senior Tech Advisor

STAPLES
07.2009 - 08.2015
  • Managed technical support benches in South Burlington, VT, Spring Hill, FL and Portland, OR
  • Traveled across New England teaching advanced selling and upselling techniques for tech support clients
  • Managed multiple technical support crews for in-store and on-site installations/diagnostic repair work
  • Helped with small business tech setups alongside my technicians to ensure quality control
  • Served as primary point of contact for triaging technical issues.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • My team broke multiple records for sales and always maintained over 50% above sales goals weekly
  • My team lead the charge with the rollouts of Windows 7, 8 and 10.

Firedog Computer Technician/Manager

Circuit City
03.2008 - 06.2009
  • Diagnosed/repaired and set up over five thousand consumer and business-grade laptops and desktops.
  • Broke multiple weekly sales goals before entering the manager in training program.
  • Lead multiple tech support teams before closing the store in June.
  • Helped with the rollout of Windows Vista.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Developed suggestions for technical process improvements to optimize resources.
  • Recruited and trained future team members.

Education

High School Diploma -

Enosburg Falls High School
Enosburg Falls, VT
06.2006

Skills

  • Data Modeling Skills
  • Technology Assessment
  • Public Interaction
  • Analytics
  • Technical Presentations
  • Technical Training Leadership
  • Interdepartmental Collaboration
  • Resolving Technical Problems

Accomplishments

  • Supervised team of 300+ staff members.
  • Documented and resolved thousands of undiagnosed technology which led to being top 3 tech support benches in the country.

Timeline

Executive Team Leader, Human Resources

Target
05.2022 - 04.2023

Production Lead

Microchip
03.2021 - 03.2022

Service Operations Manager

Albertsons/Safeway
07.2018 - 03.2021

Head of Hhipping and IT

American Car Craft LLC
01.2017 - 04.2018

Assistant Store Manager

BI MART
08.2015 - 10.2016

Senior Tech Advisor

STAPLES
07.2009 - 08.2015

Firedog Computer Technician/Manager

Circuit City
03.2008 - 06.2009

High School Diploma -

Enosburg Falls High School

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MATTHEW REESE