Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Rellin

San Antonio,TX

Summary

Dedicated professional with expertise in customer service and employee training. Proven track record in enhancing team performance and ensuring compliance with safety standards.

Results-driven Crew Trainer with a strong focus on operational efficiency and safety compliance. Skilled in cash handling, employee training, and fostering team leadership to optimize performance and enhance customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Crew Trainer

Jollibee Foods Corporations
11.2020 - Current
  • Trained new crew members on operational procedures and customer service standards.
  • Ensured adherence to food safety protocols and hygiene practices during training sessions.
  • Improved team performance by implementing effective training techniques and support systems.
  • Coordinated scheduling for training sessions to optimize staff coverage and efficiency.

Crew Member

Burger King
01.2019 - 11.2020
  • Assisted in inventory management, ensuring stock levels met customer demand effectively.
  • Streamlined workflow processes by identifying inefficiencies and implementing improvements collaboratively.
  • Maintained compliance with safety standards, promoting a secure environment for staff and customers.
  • Contributed to promotional events, driving engagement and enhancing brand visibility within the community.

Crew Member

Arby's Restaurant
01.2015 - 12.2018
  • Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
  • Operated point-of-sale systems accurately, managing transactions and processing payments efficiently.
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Trained new crew members on operational procedures, enhancing team performance and consistency.

Education

High School Diploma -

Pearl City High School
Pearl City, HI
06-2001

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership

Certification

  • Texas food handler Program [11/07/2025- 11/06/2027]
  • Crew Trainer - Jollibee 06/2022 to present

Timeline

Crew Trainer

Jollibee Foods Corporations
11.2020 - Current

Crew Member

Burger King
01.2019 - 11.2020

Crew Member

Arby's Restaurant
01.2015 - 12.2018

High School Diploma -

Pearl City High School