Matthew Rivera

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction gaining service awards in return.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Evaluated suppliers to maintain cost controls and improve operations.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Managed inventory control, cash control and store opening and closing procedures.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Created employee schedules to align coverage with forecasted demands kronos friendly.
• FFL License certified and knowledgeable in how fill out a 4473 form the proper way sold many firearms in my position.
• Prepared annual budgets with controls to prevent overages.
• Received Top Service award for me and two other subordinates for year 2021, 9500 employees in chain, only 30 were presented the award 3 in which came from my store.

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