Open To Work
Matthew Roberts
Retail Team Lead
Irmo,US
Work Preference
Summary
Dynamic leader with extensive experience in team management, staff mentoring, and operational optimization to enhance performance and efficiency. Expertise in conflict resolution, decision-making, and training fosters a productive and collaborative environment. Equipped with strong organizational, technical, and problem-solving skills, ready to contribute as an IT Intern while driving company growth in complex settings. Proven ability to deliver results in fast-paced environments, adept at navigating ambiguity and achieving win-win outcomes through effective collaboration across cross-functional teams.
Overview
37
37
years of professional experience
Work History
Retail Management
Walmart
360 Harbison Blvd, Columbia SC, 29212
05.1989 - Current
- Monitored industry trends to stay current on new products, technologies, and best practices in retail management.
- Participated in ongoing professional development opportunities to enhance leadership skills and stay current on industry best practices for retail management.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Streamlined store operations for increased efficiency, incorporating staff training on best practices in retail management.
- Improved employee performance by developing and implementing comprehensive retail management training programs.
- Boosted overall store efficiency through continuous process improvements and adoption of best practices in retail management.
- Boosted overall efficiency through the implementation of new technology solutions tailored to retail management needs.
- Mentored junior employees by sharing knowledge about best practices in retail management.
- Improved inventory management through the development of data-driven forecasting models, leading to reduced stockouts and excess inventory.
- Developed excellent time management skills by prioritizing tasks and meeting strict deadlines consistently.
- Established a strong reputation for integrity and professionalism, leading to increased client trust in the firm''s wealth management services.
- Implemented new software tools to enhance tracking and management of customer inquiries, boosting overall productivity levels.
- Utilized advanced technology solutions for inventory management, streamlining processes and enhancing accuracy.
- Assisted in the successful completion of various projects by providing administrative support to the construction management team.
- Served as a liaison between management and on-site staff, promoting a cohesive working environment focused on achieving company goals.
- Oversaw inventory control efforts for retail merchandise sales within the range location, maximizing profitability through effective stock management.
ENTERTAINMENT TEAM LEAD
Walmart
Columbia, SC, US
05.1989 - Current
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Coordinated with management to prioritize assignments based on current issues and business needs.
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
- Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects.
- Collaborated with other departments to ensure successful completion of projects.
- Assisted management in assessing internal staffing, deployment, and training needs, recommending enhancements and changes as appropriate.
- Assisted in the recruitment and onboarding of new team members.
- Investigated products or markets to determine areas for opportunity.
- Implemented security practices to preserve assets and minimize liabilities.
- Revised and developed business plans to emphasize product line, pricing and inventory factors.
- Analyzed corporate intelligence data to identify trends and patterns.
- Recommended improvements in security systems or procedures.
- Canceled orders based on customer requests, inventory or delivery problems.
- Prepared reports to summarize operational results and financial performance.
- Administered and created training and awareness presentations or materials.
- Conducted regular meetings with direct reports to review progress and address any concerns, evidencing effective management methods.
- Handled confidential and proprietary company data and information with discretion.
- Provided input for staff member's performance review.
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
- Mentored junior staff members to foster a productive working environment, showcasing leadership capabilities.
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material.
Education
BACHELOR OF SCIENCE (B.S.) - INFORMATION TECHNOLOGY
Southern New Hampshire University
Manchester, NH, US12.2025
Skills
- Relationship management
- Coaching and mentoring
- Workplace safety
- Conflict resolution
- Performance monitoring
- Decision making
- Leadership
- Attention to detail
- Retail management
- Retail management
- Retail management experience
- Management collaboration
Personal Information
Title: IT Intern
Timeline
Retail Management
Walmart
05.1989 - Current
ENTERTAINMENT TEAM LEAD
Walmart
05.1989 - Current
BACHELOR OF SCIENCE (B.S.) - INFORMATION TECHNOLOGY
Southern New Hampshire University