Matthew Roberts
Fort Collins,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Marketing and Tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
17
17
years of professional experience
Work History
Platform Advisor
Madwire LLC
Fort Collins, CO
10.2015 - 08.2022
- Anticipated responses and prepared clear and articulate answers.
- Handled over 5 client demos per day to address customer inquiries and concerns.
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Analyzed platform issues with careful approach in order to form definitive opinions.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Director of Music and Worship
Vintage City Church
Fort Collins, CO
05.2010 - 08.2020
- Coordinated music and special vocals for worship services.
- Lead team of 16 musicians and volunteers.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Recruited volunteers for choirs and worship teams.
- Developed programs for holidays and unique events.
- Wrote and implemented innovative worship programs and documented worship plans for easy future retrieval.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
Education
High School Diploma -
Loveland High School
Loveland, CO05.2007
Skills
- Customer Data Confidentiality
- Customer Account Management
- Understanding Customer Needs
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Quality Control Standards
- Client Interactions
- Change Management Process
- Effective Customer Communication
Timeline
Platform Advisor
Madwire LLC
10.2015 - 08.2022
Director of Music and Worship
Vintage City Church
05.2010 - 08.2020
High School Diploma -
Loveland High School
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