Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Roberts

Houston,TX

Summary

Dynamic retail professional with extensive experience at Dick's Sporting Goods, Inc., excelling in team leadership and customer engagement. Proven track record in enhancing store performance through strategic merchandising and effective staff training. Skilled in problem-solving and store operations, consistently driving sales and fostering a positive work environment.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Dick's Sporting Goods, Inc
11.2020 - Current
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Assistant Store Manager

Buy Buy Baby
04.2015 - 08.2020
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Merchandise Presentation Manager

Banana Republic
06.2014 - 04.2015
  • Evaluated competitor display tactics to identify opportunities for improvement within our stores.
  • Adapted merchandise presentation strategies based on changing trends, consumer preferences, and market demands.
  • Implemented creative window displays that captured customer attention and drove foot traffic into the store.
  • Consistently met or exceeded company goals related to sales performance through effective merchandise presentation management.

Assistant Store Manager

American Eagle Outfitters, Inc
07.2013 - 06.2014

Assistant Store Manager

Old Navy
10.2007 - 07.2013

Store Manager

Goody's Family Clothing
08.2001 - 10.2007
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

Connally
Waco

Skills

  • Problem-solving
  • Customer service and engagement
  • Retail operations
  • Time management
  • Store organization
  • Team building and leadership
  • Attention to detail
  • Staff supervision
  • Store operations
  • Employee scheduling
  • Hiring and training

Timeline

Assistant Store Manager

Dick's Sporting Goods, Inc
11.2020 - Current

Assistant Store Manager

Buy Buy Baby
04.2015 - 08.2020

Merchandise Presentation Manager

Banana Republic
06.2014 - 04.2015

Assistant Store Manager

American Eagle Outfitters, Inc
07.2013 - 06.2014

Assistant Store Manager

Old Navy
10.2007 - 07.2013

Store Manager

Goody's Family Clothing
08.2001 - 10.2007

Connally

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