Matthew Roberts
Apple Valley,USA
Summary
Results-oriented sales manager with a proven history in client relationship management and revenue enhancement. Expertise in leading operations and sales strategies for multi-unit businesses, driving customer service success. Skilled in implementing innovative, needs-based sales solutions to connect with decision-makers and establish profitable partnerships for sustained revenue growth.
Overview
1
1
Certification
26
26
years of professional experience
Work History
District Manager
Sun Loan Company
Moline, IL
05.2026 - Current
Assistant Vice President/District Manager
Mariner Finance
Los Angeles, CA
07.2022 - 05.2026
- Administered and coordinated activities for 6 Branch Offices.
- Developed, reviewed, and recommended objectives, policies, and procedures aligned with strategic goals.
- Guided, supervised, trained, and evaluated Branch Managers while assisting them in achieving sales, growth, and profitability goals.
- 2 Branch Managers Promoted to AVP
- 5 Internal Branch Manager Promotions
- 29 of 36 New Hires are Currently Employed with Mariner Finance for a 80.56% New Hire Retention Rate.
- Headcount Increased by 75% from 20 to 35
- Net Interest Income Increased by 120% from 486K in Dec 2022 to 1.065 Million in December 2025
- Ending Net Receivables Increased by 100% from 28 Million in Dec 2022 to 56 Million in December 2025.
District Manager
ACE Cash Express
Denver, CO
11.2020 - 07.2022
- Managed retail budgets for 16 check cashing and payday loan stores, overseeing sales, script growth, margin, labor, expenses, and overall P&L results.
- Effectively recruited, trained and developed qualified store management to a standard of excellence, and developed an effective succession planning strategy within the district.
- Led and shaped retail business strategies and tactics for assigned market, focusing on sales goal execution, customer service, and building brand awareness.
- Resolved all escalated customer service issues effectively.
Regional Manager in Training
BUDDY'S HOME FURNISHINGS
Phoenix, AZ
08.2019 - 11.2020
- Recruited, trained, and developed all employees for 2 locations.
- Identified and implemented cost reduction and value improvement initiatives.
- Identify and realize cost reduction and value improvement potential.
- Met customer service expectations, both direct and indirect, including selling interactions, customer service desk standards, and after-sales service.
- Grew customer base by 41% through targeted marketing efforts.
- Negotiated rental agreements to achieve a 37% increase.
- Raised lease amount per customer by 7% through effective pricing strategies.
- Increased lease amount per agreement by 7% through improved negotiations.
- Estimated a 46% rise in monthly revenue by implementing new initiatives.
- Achieved store profitability within 6 months of employment through effective management.
General Manager
AARON'S SALES & LEASE
Phoenix, AZ
07.2011 - 08.2019
- Drove and managed the overall P&L of the store.
- Managed sales pipeline by tracking sales opportunities across customer segments, resulting in improved targeting and conversion.
- Conducted negotiations for purchase orders and placements, ensuring timely closure of opportunities and optimized inventory flow.
- Conduct negotiations surrounding purchase orders, placements, etc. and ensure timely closing of opportunities.
- Conducted hiring and training sessions for new employees, including orientation programs.
- Identified and developed new areas for commercial growth within existing product lines, enhancing overall market presence.
- Maintained and Serviced 800 Customer Accounts including 1300 Lease Agreements.
- Ordered and controlled assets for 800 pieces of inventory.
- Hired and Trained all Employees including New Hire Orientation.
District Manager
GOLD BUYERS AMERICA
Phoenix, AZ
06.2010 - 03.2011
- Managed the District's retail budgets for 8 Gold Buying Kiosks, focusing on sales, script growth, margin, labor, expenses, and overall P&L results.
- Accountable for achieving budgeted sales, margin, and payroll goals.
- Hired and trained all employees, including creating and delivering new hire orientation.
- Communicated the Company Philosophy and implemented it at the market level.
- Hired and Trained all Employees including New Hire Orientation.
- Established and maintained relationships with local government, police departments, and mall management.
- Developed store management team to effectively train and motivate store teams, driving achievement of financial goals.
- Ensured consistent application of performance management practices.
- Resolved all escalated customer service issues effectively.
District Manager in Training
1 STOP CHECK CASHING PAYDAY & TITLE LOANS
Phoenix, AZ
06.2009 - 06.2010
- Managed the Stores retail budget, focusing on sales, script growth, margin, labor, expenses, and overall P&L results.
- Developed and executed retail business strategies focusing on sales goals, customer service, and brand awareness.
- Achieved budgeted sales, margin, and payroll goals.
- Ensured consistent application of performance management practices.
- Resolved all escalated customer service issues effectively.
- Conceptualized and disseminated marketing initiatives across the District.
Divisional Manager
EXPRESS CHECK ADVANCE
Jackson, MS
11.2008 - 06.2009
- Implemented strategies and develops sales action plans to deliver revenue, profit and improve efficiencies for the division.
- Set and monitored divisional operating and expense budgets to ensure compliance and optimal use of resources.
- Facilitated training and development opportunities to address team challenges and enhance skills.
- Controlled departmental expenditures within budgets by accurately forecasting regional activities and resource needs.
- Monitored divisional operating and expense budgets to ensure compliance and effective resource allocation.
District Manager
ACE CASH EXPRESS
Denver, CO
10.2006 - 08.2008
- Managed retail budgets for 16 check cashing and payday loans stores, focusing on sales, script growth, margin, labor, expenses, and overall P&L results.
- Recruited, trained, and developed qualified store management, establishing a succession planning strategy to ensure operational excellence within the district.
- Lead and shaped retail business strategies and tactics for assigned market centering around Sales Goals Execution, Customer Service, & Building Brand Awareness.
- Resolved all escalated customer service issues effectively.
Regional Manager
PLS FINANCIAL SERVICES
Madison, WI
11.2004 - 10.2006
- Recruited, interviewed, and hired Account Executives and Sales Associates; participated in staff training to enhance team capabilities.
- Achieved budgeted sales, margin, and payroll goals, ensuring financial targets were met.
- Developed marketing activities that generated local ad sales revenue, supporting overall sales growth.
- Recruited, interviewed, hired Account Executives and Sales Associates and participate in training staff.
- Assisted in developing marketing activities to generate local ad sales revenue.
Area Manager
DOLLAR FINANCIAL GROUP, INC
Madison, WI
10.2000 - 02.2004
- Oversaw the operation of 3 check cashing and payday loan stores.
- Achieved budgeted sales, margin, and payroll goals through strategic planning and execution.
- Resolved escalated customer service issues, enhancing customer satisfaction and loyalty.
- Resolved all escalated customer service issues effectively.
Education
High school diploma -
Madison LaFollette High School
Madison, WICertification
Driver's License
Languages
English
Additional Information - Authorized To Work
US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
District Manager
Sun Loan Company
05.2026 - Current
Assistant Vice President/District Manager
Mariner Finance
07.2022 - 05.2026
District Manager
ACE Cash Express
11.2020 - 07.2022
Regional Manager in Training
BUDDY'S HOME FURNISHINGS
08.2019 - 11.2020
General Manager
AARON'S SALES & LEASE
07.2011 - 08.2019
District Manager
GOLD BUYERS AMERICA
06.2010 - 03.2011
District Manager in Training
1 STOP CHECK CASHING PAYDAY & TITLE LOANS
06.2009 - 06.2010
Divisional Manager
EXPRESS CHECK ADVANCE
11.2008 - 06.2009
District Manager
ACE CASH EXPRESS
10.2006 - 08.2008
Regional Manager
PLS FINANCIAL SERVICES
11.2004 - 10.2006
Area Manager
DOLLAR FINANCIAL GROUP, INC
10.2000 - 02.2004
High school diploma -
Madison LaFollette High School