Nancy Mesa
San Jose,CA
Summary
Dedicated manager with extensive experience directing operations, sales and staffing for numerous locations throughout San Jose area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
18
18
years of professional experience
Work History
District Manager
Vitaligent Services LLC
San Jose, CA
04.2019 - Current
- Developed over 150 team members through mentorship in sales and customer service practices.
- Fostered strong relationships with associates and leadership to improve collaboration.
- Promoted a performance-oriented culture by identifying and nurturing top management talent.
- Managed performance metrics for 8 to 12 General Managers in San Jose, Mountain View, Milpitas, and Santa Clara.
- Achieved store profitability by assessing operations and implementing necessary enhancements.
- Hired talented staff and improved training programs for effective service delivery.
- Created and evaluated annual budgets for stores, generating $4 million to $5 million in profit.
General Manager
Vitaligent
San Jose, CA
10.2015 - 04.2019
- Developed a store location from ground up by hiring and training efficient team.
- Set effective store schedules based on forecasted sales, individual employee knowledge and service requirements.
- Kept inventories accurate with weekly cycle counts and audits to identify and resolve variances.
- Coordinated and managed a staff of 30-35 to perform and maximize guest satisfaction, operational efficiency and business profits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Designed sales and service strategies to improve revenue and retention.
Assistant General Manager
Jamba Juice
San Jose, CA
06.2012 - 09.2015
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Shift Manager
Jamba Juice
Santa Clara, CA
09.2008 - 06.2012
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept employees operating productively and working on task to meet business and guest needs.
- Trained and mentored new employees to maximize team performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Cross-trained in every store role to maximize operational knowledge.
Team Member
Jamba Juice
Milpitas, CA
04.2007 - 09.2008
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Milpitas High School
Milpitas, CA2008
Associate of Arts - Liberal Arts of Science, Math And Engineering
De Anza College
Cupertino, CA06.2021
Skills
- Problem solving
- Staff training and development
- Coaching and mentoring
- Inventory control
- Leadership skills
- Work ethic
- Guest service orientation
- Fluency in Spanish
- Computer proficiency
- Budgeting expertise
- Employee scheduling
- Multitasking ability
- Budget management
- Profit and loss analysis
- Operations management
- Organizational skills
Timeline
District Manager
Vitaligent Services LLC
04.2019 - Current
General Manager
Vitaligent
10.2015 - 04.2019
Assistant General Manager
Jamba Juice
06.2012 - 09.2015
Shift Manager
Jamba Juice
09.2008 - 06.2012
Team Member
Jamba Juice
04.2007 - 09.2008
High School Diploma -
Milpitas High School
Associate of Arts - Liberal Arts of Science, Math And Engineering
De Anza College
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