Matthew Roll

• Conducted in-person tours of the health club facilities for prospective members, effectively presenting benefits and services to close membership sales.
• Performed targeted outreach via email, phone, and text to engage new leads and follow up on inquiries, consistently meeting or exceeding monthly sales targets.
• Built rapport with potential members by understanding their fitness goals, and tailoring memberships to suit their needs.
• Maintained accurate records of leads, follow-ups, and conversions using CRM tools to support a streamlined sales process.
• The point of contact for customer support dealt with complaints, issues with memberships, and responded to general questions and queries about the club via phone and email.

• Managed and maintained standing orders for a portfolio of existing customers, ensuring timely delivery and high satisfaction.
• Proactively generated new business leads through outreach, referrals, and market research, expanding the customer base and increasing weekly sales volume.
• Built and nurtured strong client relationships to encourage repeat business and long-term partnerships.
• Collaborated with the logistics and operations teams to ensure order accuracy and efficient delivery schedules.

Project Management:

• Coordinate and oversee tasks and deliverables completed by freelance contractors, ensuring quality and timely execution.
• Manage workflows and communicate expectations clearly to ensure alignment with business goals.

Customer Engagement:

• Handle customer queries via email, chat, or social media, providing timely and professional responses.
• Identify recurring issues and suggest improvements to customer support processes.

Sales & Stockist Outreach:

• Identify and approach potential stockists to expand product distribution.
• Build and maintain relationships with retail partners and wholesale buyers.

Stock management:

• Monitor stock levels and place orders with suppliers to ensure our warehouse is always stocked in order to fulfill both small customer orders as well as orders from distributors exceeding 6 figures.

• During my 4 years of university in the US, I helped run various annual events such as the weekly high school soccer league, university open days, and soccer team ID camps as well as hosting and guiding the prospective student athletes during their visit.
• Here I developed my organisation and communication skills ten fold.

• Managed court and facility bookings, ensuring accurate scheduling and smooth operations for students, staff, and the general public.
• Sold gym memberships to non-student community members, providing information on pricing, benefits, and facility access to drive new sign-ups.
• Supervised gym and weight room areas to promote safe equipment use and enforce facility policies, responding promptly to any safety concerns or incidents.
• Provided friendly and knowledgeable front-desk support, answering questions from members and prospective members regarding programs, services, and policies.