Matthew Romero
Liberty hill TX,TX
Summary
Dedicated customer service representative skilled in problem resolution and complaint management. Work extremely well under high pressure situations. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
year of professional experience
Work History
Customer Service Representative
Dominoes Pizza
Liberty Hill, TX
09.2024 - Current
- Assisted customers with order placement and inquiries, ensuring timely and accurate service.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of work area, contributing to operational efficiency.
- Processed payments accurately using point-of-sale system, minimizing transaction errors.
- Trained new employees on company policies, procedures, and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to meet peak service demands during busy hours.
Education
High School Diploma -
Liberty Hill High School
Liberty Hill, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Problem resolution
- Computer proficiency
- Complaint resolution
- Prioritization
- Service upselling
Accomplishments
Out of 15 stores in my Dominoes franchise I received CSR of the Quarter.
Timeline
Customer Service Representative
Dominoes Pizza
09.2024 - Current
High School Diploma -
Liberty Hill High School
CSR of the Quarter
- Provided friendly customer service while taking orders in person and by phone
- Prepared food and assisted with order assembly during busy periods
- Maintained a clean and organized workspace following food safety standards
- Worked as part of a team to ensure orders were completed quickly and correctly
- Helped resolve customer questions and ensured a positive experience