Matthew Rottman
Coatesville,PA
Summary
With a 20-year track record of expertise, versatile and accomplished professional in hospitality, real estate, and digital marketing sectors. Robust foundation in problem-solving, team leadership, and executing sales strategies. Passionate about fostering meaningful relationships and thrive on the challenge of managing operations. Successfully overseen human resources, budgeting, supply management, and customer services. Developed and led productive and efficient office staff, contributing to high-volume success by consistently providing exceptional customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Memory Care Coordinator
Barclay Friends Nursing Home
12.2024 - Current
- Organized social events and therapeutic group activities to encourage engagement, socialization, and mental stimulation among residents.
- Collaborated with activity coordinators to create a wide variety of enriching experiences that catered to individual interests and abilities.
- Fostered a positive, welcoming environment within the memory care community by addressing any concerns promptly and professionally.
- Assisted in the creation of a therapeutic environment by incorporating sensory stimulation activities tailored to individual needs.
- Supported residents during difficult moments related to dementia symptoms, providing reassurance and understanding in order to maintain emotional wellbeing.
Consultant
Rottman's Consulting Services
01.2008 - 12.2024
- Fostered relationships with key Chester County clients such as Market Street Grill, SALT Performing Arts Center, 2 Fish Community Café and Matt Gorham Real Estate, resulting in a combined revenue growth of 30%
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Life Enrichment Team Member
Echo Lake Life Enrichment Team
01.2022 - 10.2024
- Supported residents' mental and emotional health by curating a range of wellness-focused activities and social engagements
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Regional Operations Manager
Smoothie King
01.2018 - 01.2019
- Oversaw operations at three locations, including recruitment, training, and management of a team of 105 staff members
- Developed and executed strategic marketing plans resulting in an 31% increase in sales and profits while optimizing costs
- Guided and mentored team members on effective methods, operations, best practices, and procedures,
- Achieved and exceeded customer service goals through the successful implementation of community engagement programs
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 3 locations per week to manage each store and perform reviews of individual employees.
General Manager
Green Street Grill
01.2013 - 01.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager of Operations
Iron Hill Brewery & Restaurant
01.2008 - 01.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Real Estate Agent
Keller Williams Realty
01.2004 - 01.2008
- Boosted firm's prospect & lead generation by 30% by leveraging sphere of influence, conducting targeted phone outreach, optimizing website content, and implementing strategic newspaper advertising
- Propelled Sales expansion, adding an average of $750,000 in monthly revenue by strategically closing Real Estate property deals
Education
Some College (No Degree) - Music Composition
Belmont University
Nashville, TNSome College (No Degree) - Music Performance
Berklee College of Music
Boston, MASkills
- Relationship-building
- Problem Solving
- Project Management
- Business Development
- Sales
- Communication
- Time Management
- Activity programming
- Professionalism and ethics
- Family support
- Care planning
- Creativity and innovation
- Assessments
- Person-centered approach
Certification
Certified Digital Marketing Professional, Digital Marketing Institute
Timeline
Memory Care Coordinator
Barclay Friends Nursing Home
12.2024 - Current
Life Enrichment Team Member
Echo Lake Life Enrichment Team
01.2022 - 10.2024
Regional Operations Manager
Smoothie King
01.2018 - 01.2019
General Manager
Green Street Grill
01.2013 - 01.2018
Consultant
Rottman's Consulting Services
01.2008 - 12.2024
Manager of Operations
Iron Hill Brewery & Restaurant
01.2008 - 01.2013
Real Estate Agent
Keller Williams Realty
01.2004 - 01.2008
Some College (No Degree) - Music Composition
Belmont University
Some College (No Degree) - Music Performance
Berklee College of Music
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