Summary
Overview
Work History
Education
Skills
Timeline
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MATTHEW RUIZ

Rutherford,NJ

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

6
6
years of professional experience

Work History

Assistant Manager

AT&T
07.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

MOBILE EXPERT

T-Mobile
03.2019 - 12.2020
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Performed cashier duties, product assistance and cleaning.
  • Guaranteed positive customer experiences and resolved customer issues.
  • Engaged in daily telemarketing procedures geared toward expansion of base clientele selling high speed internet and T-Vision.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Education

High School Diploma -

JOHN JAY HIGH SCHOOL
Hopewell Junction, NY
06.2013

Skills

  • Strong Work Ethic
  • Adaptability/Collaboration
  • Customer service
  • Team leadership
  • Decision-making
  • Money handling
  • Problem-solving
  • Time Management

Timeline

Assistant Manager

AT&T
07.2022 - Current

MOBILE EXPERT

T-Mobile
03.2019 - 12.2020

High School Diploma -

JOHN JAY HIGH SCHOOL

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MATTHEW RUIZ