Graesyn Nale
South Yarmouth,MA
Summary
I've spent the past 9+ years working in busy coffee shops and restaurants learning how to keep things organized while making customers feel welcome and taken care of. From managing shifts and training staff to working behind the counter and helping keep everything running smoothly. I enjoy being part of a team where people work hard and support each other. I'm someone who stays calm under pressure, enjoys problem solving, and takes pride in creating positive experiences for everyone, customers and coworkers.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Hole in One
South Yarmouth, MA
05.2024 - Current
- Helped manage daily operations and kept things running smoothly from open to close.
- Supported the team during busy shifts and helped everyone stay on track and work together.
- Helped improve workflow to keep shifts more efficient and organized.
- Trained new employees on procedures while helping maintain a safe, fun, and organized work environment
- Created simple training guides and helped new staff get comfortable in their roles
- Handled customer concerns and worked to find solutions quickly and professionally.
- Managed daily cash handling and helped keep inventory organized and accurate
- Monitored inventory levels and restocked supplies.
Take-out Server & Food expediter
Hole in One
Orleans, MA
01.2022 - 05.2024
- Handled different roles like making coffee, serving, hosting, and expediting food while helping things run smoothly during busy shifts.
- Opened and set up the store each morning to make sure everything was ready on time.
- Helped keep the space clean, organized, and welcoming for customers and staff.
- Worked with kitchen staff to make sure orders came out accurate and on time.
- Helped with inventory and organization to reduce waste and keep things running efficiently.
Shift Leader then promoted to Assistant Manager
Dunkin'
Wellfleet, MA
01.2017 - 12.2021
- Led a small team during busy shifts while helping keep things organized and running smoothly.
- Delegated tasks to employees and helped make sure everything was completed efficiently.
- Trained and supported new employees to help build a reliable team.
- Handled customer concerns professionally and worked to resolve issues quickly.
- Assisted with inventory, stocking, and daily management paperwork.
Education
High School Diploma -
Nauset Regional High School
Eastham, MA05-2021
Skills
- Team leadership and shift supervision
- Staff training
- Customer service
- Fast-paced ordering using POS systems
- Cash handling and register reconciliation
- Inventory management
- Problem solving
- Multitasking
- Maintaining a clean and organized work environment
- Strong communication
- Teamwork
- Always positive and easygoing
- Strong work ethic
- Patience and empathy
- Product knowledge expertise
- Reliability
Timeline
Assistant Manager
Hole in One
05.2024 - Current
Take-out Server & Food expediter
Hole in One
01.2022 - 05.2024
Shift Leader then promoted to Assistant Manager
Dunkin'
01.2017 - 12.2021
High School Diploma -
Nauset Regional High School