Justin Gunderson
Tacoma
Summary
Offering abilities in hospitality customer service, team management, and security with extensive experience in retail and food service industries. Demonstrated skills in inventory control, process improvement, and financial acumen, ensuring operational efficiency and customer satisfaction. Strong background in training and development, labor cost analysis, and business development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Secured Space Storage
Tacoma
03.2025 - 01.2026
- Managed daily operations to ensure efficient storage unit availability and safety compliance.
- Oversaw inventory management for packing supplies and rental equipment.
- Coordinated marketing efforts to promote services and expand customer base.
- Implemented improved processes for customer check-in and check-out procedures.
- Resolved customer inquiries and concerns in a timely manner to enhance satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant General Manager/General Manager
IHOP
Tacoma
06.2022 - 02.2025
- Managed daily operations to ensure smooth restaurant functioning.
- Coordinated inventory management and supply ordering processes effectively.
- Implemented customer service standards to enhance guest satisfaction.
- Assisted in budget planning and financial forecasting for the location.
- Developed marketing initiatives to promote special menus and events.
- Monitored compliance with health and safety regulations consistently.
- Facilitated team meetings to improve communication and collaboration among staff.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Identified opportunities for cost savings and operational efficiency improvements.
- Identified customer needs and delivered relevant product solutions and promotions.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Met business targets with streamlined operations strategies.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Analyzed financial data and prepared reports for senior management.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Evaluated current processes within the store environment to identify areas of improvement.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
General Manager
Auntie Annie's Pretzel
Seattle
09.2021 - 06.2022
- Provide temporary storage for all customer's personnel belongings for a period of time, offered variety of chosen storage units by size and price.
- Keep a steady flow of turnover and retention of customers, based on customer needs and loyalty. While increasing in sales.
- Provide and maintain functional security measures in protection of customers belongings Daily walkthrough, janitorial duties, monitoring secure cameras.
- Prepare foods, Manage Product and Labor, Data Entry on Daily & weekly P&L Reports.
- Control Labor, food costs, Ordering Products and put away Truck order.
- Greet and Process Customer Transactions in all financial equipment.
- Maintained food and health guidelines requirements, in order to maintained.
- Severe Safe certification.
- Process a continuation of hospitality and professional courtesy to all guest.
- Full responsibility of all aspect of operation of the Store, control labor, food cost, customer service, hiring & firing, inventory, ordering.
Assistant Kitchen Supervisor
The Melt
San Francisco
07.2016 - 12.2020
- Assisted with daily kitchen operations and staff management.
- Ensured food safety standards and cleanliness in food preparation areas.
- Trained new kitchen staff on procedures and equipment use.
- Monitored food quality during preparation to maintain high standards.
- Communicated effectively with team members to enhance workflow efficiency.
- Implemented portion control procedures to optimize resource usage.
- Resolved customer complaints promptly and professionally.
- Inspected kitchen equipment and supplies for cleanliness, functionality and safety in accordance with health regulations.
- Organized and monitored daily kitchen operations to ensure quality food production.
- Ensured all employees followed company policies, procedures and safety standards.
- Identified opportunities to reduce costs while maintaining product quality standards.
- Coordinated activities of workers engaged in preparing, portioning, cooking and serving meals.
- Addressed any issues that arose during meal services in a timely manner.
- Monitored the performance of kitchen staff; provided feedback on areas of improvement.
- Provided guidance to cooks and other kitchen staff on proper food preparation techniques.
- Resolved customer complaints promptly and efficiently when necessary.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Security Officer
Wynn& Hotel Resorts Casino
Las Vegas
09.2008 - 01.2014
- Company Safety Enforcement Officer, Guest Relations, VIP Escorts, Protection of Company Assets.
Security Officer
Circus Circus Hotel and Casino
Las Vegas
04.2005 - 09.2008
- Monitored surveillance systems to ensure guest safety and security.
- Conducted regular patrols of the premises to deter potential threats.
- Responded promptly to security incidents and emergencies as they arose.
- Provided assistance to guests, addressing security-related inquiries and concerns.
- Collaborated with local law enforcement during investigations and emergencies.
- Enforced property rules and regulations to maintain a safe environment.
- Documented incidents and activities in daily reports for management review.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Operated communication systems between officers stationed throughout the facility.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Performed first aid and CPR when necessary during emergency situations.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
General Manager
7-eleven Convenience Store
Denver
04.2004 - 06.2005
- Oversaw daily operations to maintain product quality and customer satisfaction.
- Managed inventory levels to ensure availability of fresh ingredients and supplies.
- Trained and developed staff on service standards and operational procedures.
- Monitored financial performance, adjusting budgets to control expenses effectively.
- Coordinated team schedules to optimize staffing during peak business hours.
- Enforced health and safety regulations to maintain a clean work environment.
- Established vendor relationships for timely procurement of high-quality products.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
High school diploma -
Great Basin High School
Clearfield, UTCertificate of Security Training - Security
Clearfield Job Corps
Clearfield, UTAssociate's degree - Business
Business College Training Institute
Seattle, WAGED - High School
Skagit Valley College
Mount Vernon, WASkills
- Food safety
- Coffee experience
- Team management
- Analysis skills
- Financial acumen
- Cash handling
- Labor Cost Analysis
- Employment & labor law
- Leadership
- Customer service
- Performance management
- Cooking
- Profit & loss
- Hotel experience
- Casino
- Organizational Skills
- Profit & Loss
- Shift management
- Conflict management
- Recruiting
- Merchandising
- Upselling
- First aid
- Inventory management
- Operational compliance
- Process improvement
- Financial forecasting
- Team leadership
- Conflict resolution
- Performance evaluation
- Scheduling optimization
- Effective communication
- Problem solving
- Time management
- Compliance
- Employee supervision
- Sales reporting
- Recruiting and interviewing
- Customer service and satisfaction
- Staff development
- Rewards program oversight
- Recruitment and hiring
- Business administration
- Reporting and documenting
- Orientation and training
- Staff supervision
Certification
ServSafe, Food Handler Certification
Awards
- Employee of the Year (2009)
- Perfect Attendance
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Manager
Secured Space Storage
03.2025 - 01.2026
Assistant General Manager/General Manager
IHOP
06.2022 - 02.2025
General Manager
Auntie Annie's Pretzel
09.2021 - 06.2022
Assistant Kitchen Supervisor
The Melt
07.2016 - 12.2020
Security Officer
Wynn& Hotel Resorts Casino
09.2008 - 01.2014
Security Officer
Circus Circus Hotel and Casino
04.2005 - 09.2008
General Manager
7-eleven Convenience Store
04.2004 - 06.2005
High school diploma -
Great Basin High School
Certificate of Security Training - Security
Clearfield Job Corps
Associate's degree - Business
Business College Training Institute
GED - High School
Skagit Valley College