Kelsie Wortham
Tennessee Colony
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Kim's
Palestine, TX
08.2025 - 03.2026
- Oversaw daily operations to ensure efficient workflow and compliance with safety protocols.
- Facilitated training sessions for new staff on procedures to enhance team performance.
- Inventory management to minimize waste and enhance stock availability.
- Employee development and accountability.
- Monitored and enforced compliance with health regulations to uphold workplace safety standards.
- Executed store opening and closing procedures while ensuring accurate till balancing.
- Facilitated onboarding of new employees and assigned daily tasks and responsibilities.
- Ensured cleanliness and organization of work environment to uphold safety standards.
- Managed cash handling procedures to ensure accuracy and compliance with documentation standards.
- Addressed customer complaints and issues, delivering effective solutions to enhance satisfaction.
- Facilitated employee productivity and task alignment to achieve business and customer objectives.
- Facilitated training sessions for new employees on company policies, procedures, and best practices to enhance performance.
- Facilitated store management in achieving service and quality standards during daily operations.
- Facilitated upper management decision-making by delivering valuable insights derived from firsthand shift operations experiences.
- Managed inventory levels, reducing waste and optimizing stock availability.
- Coordinated scheduling for team members, improving shift coverage and service efficiency.
- Resolved customer issues promptly, maintaining high satisfaction rates and fostering loyalty.
- Trained new employees on store policies, customer service protocols, and operational procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Owner/Operator
K&R Lawn and Home
Palestine, TX
02.2024 - 05.2025
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw lawn care services, maintaining quality standards and adherence to client specifications.
- Implemented scheduling system for service appointments, optimizing productivity and resource allocation.
- Trained and supervised team members in best practices for lawn maintenance and customer interaction.
- Maintained financial records and managed budgets to ensure profitability of business operations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
Receptionist
Best Western Hotel
Palestine, TX
02.2023 - 10.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted guests with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate records of reservations, cancellations, and guest preferences.
- Coordinated communication between departments to streamline service delivery.
- Developed strong relationships with guests, fostering repeat business through personalized service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
St. Ignatius High School
Saint Ignatius, MT01-2009
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff supervision
- Staff onboarding
- Daily reporting
- Shift leadership
- Positive attitude
- Cash handling
- Team leadership
- Staff training and development
- Shift paperwork completion
- Assigning work
Timeline
Assistant Manager
Kim's
08.2025 - 03.2026
Owner/Operator
K&R Lawn and Home
02.2024 - 05.2025
Receptionist
Best Western Hotel
02.2023 - 10.2024
High School Diploma -
St. Ignatius High School