Matthew Rusk
Pensacola,FL
Summary
With a proven track record at Ace Hardware RSC, I excel in streamlining operations to enhance efficiency and quality. As a strategic planner and motivational leader. My expertise includes operational management and exceptional customer service. Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity and enthusiasm.
Overview
24
24
years of professional experience
Work History
Operations Manager
Ace Hardware RSC
Loxley, AL
09.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Inbound operations break stock.
- Outbound Operations Manager: full case fill, shipping, break fill, customer service, SOA.
- Operation Manager oversees nights currently for all departments.
Warehouse Supervisor
Ace Hardware RSC
Gainesville, GA
09.2006 - 09.2019
- Full Case Stock Supervisor, 10 years.
- Break Fill Supervisor for 1 year. Led the team to number 2 in the network LPH 190/195.
Call Center Representative
AT&T
Alpharetta, GA
07.2005 - 09.2006
- The assistant leads over the call center.
- Responsible for screen calls and ensure highest quality customer service was achieved on every call.
Dock Loader
South Eastern Freight Lines
Suwanee, GA
07.2000 - 07.2005
- Coordinated 15 load doors in the cross dock for inbound and outbound loads.
Education
Some College (No Degree) - Business Management
North Georgia College
Oakwood, GASkills
- A lean thinker easily identifies waste to remove roadblocks for the operation
- Develop strategic, intentional plans to help sustain or achieve targeted goals for the operation
- Motivational leader
Timeline
Operations Manager
Ace Hardware RSC
09.2019 - Current
Warehouse Supervisor
Ace Hardware RSC
09.2006 - 09.2019
Call Center Representative
AT&T
07.2005 - 09.2006
Dock Loader
South Eastern Freight Lines
07.2000 - 07.2005
Some College (No Degree) - Business Management
North Georgia College
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