Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Matthew Ruskey

Napoleon,OH

Summary

Dedicated and professional with a strong background in security and customer service, notably at Covenant Security Solutions. Proven ability to ensure safety and compliance while fostering positive relationships. Skilled in emergency response and effective communication, demonstrating dependability and a commitment to ethics. Adept at maintaining high standards in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Security Officer

Covenant Security Solutions
06.2024 - 03.2025
  • Monitored premises to ensure safety and security of property and personnel.
  • Conducted regular screenings of all people and their belongings who entered the hospital
  • Assisted in emergency response procedures during incidents and alarms.
  • Documented daily activities and incidents for accurate record-keeping.
  • Provided excellent customer service to visitors while maintaining security protocols.
  • Collaborated with law enforcement during investigations as needed.

Toll Collector

International Bridge Administration
07.2007 - 01.2022
  • Greet customers and ensure their safety in their crossings!
  • Work closely with law enforcement seeking sought out vehicles and Monitor security cameras
  • Assisted customers with inquiries, promoting positive experiences and efficient service.
  • Trained new staff on toll collection processes and customer service standards
  • Monitored and maintained traffic to ensure smooth operations during peak hours and special events.
  • Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
  • Accurately Classified all vehicles and collected the proper revenue

Parking Enforcement Officer

City of Clearwater Fl
07.2023 - 05.2024
  • Monitored parking compliance in designated areas, ensuring adherence to local regulations.
  • Issued citations for violations, documenting incidents accurately and promptly.
  • Provided clear communication to the public regarding parking rules and procedures.
  • Collaborated with law enforcement to address parking-related concerns and improve community safety.

Driver

Wheelchair Transportation Services
11.2022 - 05.2023
  • Operated wheelchair-accessible vehicles to ensure safe and reliable transportation for clients.
  • Assisted passengers with boarding and disembarking, providing excellent customer service.
  • Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
  • Adhered to safety protocols and regulations during all transportation activities.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.

Collections Account Manager

Rent A Center
06.2006 - 07.2007

• Make and maintain client relationships


  • Managed client accounts to ensure satisfaction and retention through effective communication.
  • Developed tailored solutions to meet customer needs, enhancing delivery service and product offerings.
  • Conducted regular follow-ups with clients
  • Knowledge of appliances and furniture

Packaging Assistant

Sauder Woodworking
07.1999 - 01.2006
  • Operated packaging machinery to ensure efficient workflow and product integrity.
  • Assisted in quality control inspections, identifying defects and ensuring compliance with standards.
  • Prepared packaging materials and supplies for assembly lines, maintaining organization and cleanliness.
  • Collaborated with team members to optimize production line efficiency and minimize downtime.
  • Followed safety protocols to maintain a safe working environment and reduce workplace hazards.
  • Trained new staff on equipment operation and safety procedures to enhance team performance.

Education

High School Diploma -

Napoleon High School
Napoleon, OH

Skills

Customer service

Hobbies

Family and friends

Hunting

Health and fitness

Traveling

Sports

Timeline

Security Officer

Covenant Security Solutions
06.2024 - 03.2025

Parking Enforcement Officer

City of Clearwater Fl
07.2023 - 05.2024

Driver

Wheelchair Transportation Services
11.2022 - 05.2023

Toll Collector

International Bridge Administration
07.2007 - 01.2022

Collections Account Manager

Rent A Center
06.2006 - 07.2007

Packaging Assistant

Sauder Woodworking
07.1999 - 01.2006

High School Diploma -

Napoleon High School
Matthew Ruskey