Matthew Santiago
Fontana,CA
Summary
Dynamic customer service professional with a proven track record at Dick Sporting Goods, excelling in conflict resolution and effective communication. Enhanced customer loyalty through empathetic complaint resolution and improved online order processing. Skilled in team collaboration and dedicated to delivering exceptional customer experiences.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dick Sporting Goods
06.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Membership Sales
Gold's Gym
01.2023 - 05.2024
Multi Tasking
Goal Orientated
Mental Coach
Detail Oriented
Persistent
Assertive
Disciplined
Interpersonal Skills
Problem Solving
Customer Focus
Education
Finance
Chaffey College
Rancho Cucamonga, CASkills
- Customer relationship management
- Online order processing
- Product knowledge
- Website navigation assistance
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Customer service
Spanish
Fluent in Spanish/English
Languages
English
Full Professional
Timeline
Customer Service Representative
Dick Sporting Goods
06.2024 - 01.2025
Membership Sales
Gold's Gym
01.2023 - 05.2024
Finance
Chaffey College
Similar Profiles
Joseph HobartJoseph Hobart
Freight Flow Lead at Dick Sporting GoodsFreight Flow Lead at Dick Sporting Goods
Tricia BernardTricia Bernard
Apparel Team Lead/Key Holder at Dick Sporting GoodsApparel Team Lead/Key Holder at Dick Sporting Goods
Mary Rose FurkaMary Rose Furka
Merchandise Administrator at Dick Sporting GoodsMerchandise Administrator at Dick Sporting Goods
Paul ChambersPaul Chambers
Team Sports Key Carrying Lead at Dick Sporting GoodsTeam Sports Key Carrying Lead at Dick Sporting Goods
Alba FongAlba Fong
Distribution Services Manager at Disneyland ResortDistribution Services Manager at Disneyland Resort