Matthew Saputo
Auburn Hills,MI
Summary
Results-driven IT Communications Administrator with expertise in software implementation (SecureCRT, ServiceNow, Jira, Microsoft Office Suite) and cross-platform systems management. Adept at process optimization, technical troubleshooting, and collaborative projects in fast-paced environments. Strengths include precision-driven skills, prioritizing tasks effectively, and strong communicator.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Unified Communications Admin
United Wholesale Mortgage
05.2022 - 04.2025
- Collaborated with clients to resolve technical issues and deliver tailored solutions, earning praise for clear communication.
- Trained new team members on Unified Communications (UC) systems, troubleshooting, and remote support.
- Used SecureCRT, Remote Desktop Manager, Python, and Postman
- Worked with technical teams to solve complex UC problems and integrate the use of Teams, Zoom, and Cisco Jabber.
- Managed support requests in ServiceNow, provided on-call support, and improved call analytics on OrecX program
- Coordinated with vendors on spam tagging, developed a call tracking system, and managed Jira workflows
AV/Information Technology Assistant
Oakland District Schools
06.2021 - 04.2022
- Provided IT support for 3,000+ students and 90+ staff, handling hardware, software, and network issues.
- Repaired and upgraded Intel systems and deployed HP laptops with specialized software.
- Managed device resets, account setups, and new hire configurations.
- Troubleshot Microsoft Office 365 and Promethean software; performed system updates.
- Installed and maintained network infrastructure and AV wireless adapters.
- Directed live audio/video for events, including lighting, sound mixing, and wireless mic coordination.
- Set up streaming, projectors, cameras, and audio for presentations, board meetings and productions.
Self Employed
Landscaping
05.2017 - 09.2024
- Customized landscaping plans and performed lawn care (planting, seeding, mulching, aerating, weeding, edging).
- Coordinated directly with customers to meet their needs.
- Cleared debris and controlled overgrowth to maintain clean, safe, and cared for featured areas.
Education
Earning An Associate's Degree - MIS And ITCS Courses
Macomb Community College
Warren, MI09-2026
Skills
- Qualitative and quantitative experience
- Detail-oriented approach
- Effective communication skills
- Collaborative team member
- Expertise in audio-visual setups
- Troubleshoot hardware and software problems
- Facilitated effective Windows system training through rapport with staff and students
- Microsoft Office Suite expertise
- Experienced with the Android interface and the Apple Ecosystem
- Research and analytical skills for electronic systems
- Monitor advancements in electronic products
Accomplishments
- Completed ACUCM and Network+ training through the StormWinds program.
- Designed and 3D printed prototypes using SOLIDWORKS CAD software.
- Built a 7.2.2 home theater system.
Certification
- Microsoft Office Suite
- Earned Emerge Certificate for comprehensive leadership training.
Timeline
Unified Communications Admin
United Wholesale Mortgage
05.2022 - 04.2025
AV/Information Technology Assistant
Oakland District Schools
06.2021 - 04.2022
Self Employed
Landscaping
05.2017 - 09.2024
Earning An Associate's Degree - MIS And ITCS Courses
Macomb Community College
Extra-Curricular Activities
- Performed in multiple drumlines, varsity, and symphonic bands in concerts and marching competitions.
- Volunteers in church music program playing drums, performing live, and at streaming events since 2015.
- Volunteer/tech worker at church for MacBook Pro projector slides and sound.
Brilliant Idea Award
Developed a Postman automation script to streamline user separation processes for UWM systems, enhancing operational efficiency; the solution has been actively used by the company for over 2 years.
Brilliant Idea Award
Developed a Postman automation script to streamline user separation processes for UWM systems, enhancing operational efficiency; the solution has been actively used by the company for over 2 years.
Brilliant Idea Award
Developed a Postman automation script to streamline user separation processes for UWM systems, enhancing operational efficiency; the solution has been actively used by the company for over 2 years.
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