Matthew Sarnocinski
Phoenix,AZ
Summary
Dynamic sales professional with extensive experience in automotive sales and a strong focus on conversion rate optimization. Successfully increased sales volume through effective customer relationship management, achieving a personal Book of Business exceeding $3M annually. Proven leadership skills supported by a military background, coupled with expertise in marketing campaign management, driving revenue growth and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Internet Sales Manager
Arrowhead BMW
Glendale, AZ
02.2024 - Current
- Enhanced sales volume through skilled support to both new and inactive customers.
- Utilized CRM tools to track customer interactions and sales conversions, optimizing for future marketing efforts.
- Resolved customer complaints regarding sales and service.
- Maintained relationships and followed up with customers.
- Negotiated vehicle sales and trade-in deals for maximum profit.
- Provided self-sufficient action to clients to minimize confusion & simplify deal structures.
- Personally handled up to 10 active new leads per day ensuring proper outreach was conducted by phone, text, email, and video.
Owner/Operator Truck Driver
Rowe Hauling LLC
Glendale, AZ
10.2022 - 09.2023
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Operated commercial truck to transport goods and materials over long distances.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Unloaded cargo at designated locations in a timely manner while following safety protocols.
- Implemented cost control measures to reduce expenses and increase profitability.
- Maintained safe driving habits to protect property and general public on roadways.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Conducted daily DOT pre-trip inspections according to set checklist.
Assistant New Car Director
AIRPARK CDJR
Scottsdale, AZ
01.2019 - 10.2022
- Conduct initial outreach to all fresh inbound web/chat leads & reassign to sales reps
- Manage team of 5-6 personnel to ensure daily metrics are met
- Provide manager turn overs to forward & close deals on the floor
- Ensure proper deal handling to maintain department revenue of $800,000+ per month
- Conduct sales & product training with all personnel
- Maintain legal & ethical practices throughout deal process
- Manage personal BoB of over $3M in annual revenue
- Provide appointment management to increase show rate
- Generate new business through commercial/fleet accounts
- Facilitate new vehicle ordering for inventory & individuals
- 3 year factory certified product expert
- Led daily meetings with staff members in order to review progress towards achieving monthly targets for selling new cars.
- Developed training material for new car sales personnel that included best practices for closing deals quickly and effectively.
- Coached, developed and motivated team to achieve revenue goals.
- Organized promotional events to increase awareness of available new car models.
- Joined allocation calls to determine product availability and build out specifications for inventory orders.
Sales Development Representative
LIMELIGHT NETWORKS
01.2019 - 12.2019
- Prospect new business through corporate research & usage of a large suite of prospecting tools
- Facilitate appointment setting & initial meetings with new business opportunities
- Directly affiliated with Strategic Account Management team to support current customers
- Personally facilitated new opportunities totaling more than $15M in revenue
- Provide education to consumers on CDN usage & importance
Customer Service Representative
U-HAUL
01.2017 - 12.2017
- Facilitate vehicle and equipment rentals and returns
- Assist with maintenance of vehicles and equipment
- Ensure customer satisfaction throughout rental process
- Maintain accountability for condition of U-Haul equipment
Marketing Sales Representative
G/O DIGITAL
01.2016 - 12.2016
- Discover and generate list of prospective clients for G/O Digital product offerings
- Create PowerPoint presentations to demonstrate how our products enhance business
- Maintain personal Book of Business to generate recurring sales and income
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained relationships with key clients to ensure repeat business.
Individual Closer - ShareFile
CITRIX SYSTEMS
01.2015 - 12.2016
- Generate prospect lists from pre-selected businesses
- Conduct in depth analysis of financial entities to determine relevance of ShareFile benefit in the workplace
- Perform live demonstrations of ShareFile solution via web broadcast and screen share
- Handle billing information for completed sales
- Provide on-going support for current accounts
Sales Representative - Master Sales Certified
MID-STATE TOYOTA
Asheboro, NC
01.2014 - 12.2015
- Provide sales & leasing assistance
- Generate purchase and lease contracts in accordance with agreed upon terms
- Communicate with buyers via web inquiries and dealership live chat
- Conduct post-sale product delivery demonstrations
- Developed key customer relationships to increase sales.
- Researched competitors' products, prices, and sales techniques.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Team Leader
NORTH CAROLINA ARMY NATIONAL GUARD
01.2013 - 12.2015
- Maintain accountability over subordinate enlisted personnel
- Lead job related training exercises
- Distribute directives from higher leadership to associated personnel
- Provided coaching and feedback on soldier performance, encouraging professional development.
- Offered training and support to keep team members motivated and working toward objectives.
Cavalry Scout
U.S. ARMY
01.2011 - 12.2013
- Trained in reconnaissance operations and small-unit infantry tactics
- Conduct operations and maintenance of M2A3 Bradley Fighting Vehicle
- Generate route plan for truck commander using digital tracking tools
- Provide team leader support to subordinate personnel
- Participated in 420 hours of operational training for M2A3 Bradley Fighting Vehicle
Education
A.A.S. - Power Systems Security
Estrella Mountain Community College
Avondale, ArizonaA.A.S. - IT Networking
Estrella Mountain Community College
Avondale, ArizonaBasic Leadership Training -
United States Army
Ft. Stewart, GeorgiaNissan NATT and Vehicle Mechanics -
Nascar Technical Institute
Mooresville, North CarolinaHigh School Diploma -
Northwest High School
Oak Ridge, North CarolinaSkills
- Automotive sales techniques
- Inquiry follow-up
- Web analytics
- Marketing campaign management
- Conversion rate optimization
- Price quoting
- B2B Sales
- CRM Management
- Product Ordering
- Market Optimization
Timeline
Internet Sales Manager
Arrowhead BMW
02.2024 - Current
Owner/Operator Truck Driver
Rowe Hauling LLC
10.2022 - 09.2023
Assistant New Car Director
AIRPARK CDJR
01.2019 - 10.2022
Sales Development Representative
LIMELIGHT NETWORKS
01.2019 - 12.2019
Customer Service Representative
U-HAUL
01.2017 - 12.2017
Marketing Sales Representative
G/O DIGITAL
01.2016 - 12.2016
Individual Closer - ShareFile
CITRIX SYSTEMS
01.2015 - 12.2016
Sales Representative - Master Sales Certified
MID-STATE TOYOTA
01.2014 - 12.2015
Team Leader
NORTH CAROLINA ARMY NATIONAL GUARD
01.2013 - 12.2015
Cavalry Scout
U.S. ARMY
01.2011 - 12.2013
A.A.S. - Power Systems Security
Estrella Mountain Community College
A.A.S. - IT Networking
Estrella Mountain Community College
Basic Leadership Training -
United States Army
Nissan NATT and Vehicle Mechanics -
Nascar Technical Institute
High School Diploma -
Northwest High School
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