Matthew Scoggins
Collierville,TN
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at Memphis Redbirds, by leveraging strong relationships and insightful product recommendations. Skilled in ticket management and cash handling, achieving a 99% accuracy rate. Excelled in fast-paced environments, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Southern Miss Ticket Office Intern
Southern Miss Athletics
07.2023 - Current
- Processed cash, debit and credit card payments, maintaining 99% accuracy rate.
- Shadowed staff in support of goal attainment.
- Studied training manuals and ticket office protocols.
- Kept detailed sales and day-to-day office records for ticket office.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Sold admission, processed payments, and issued tickets.
- Proved successful working within tight deadlines and fast-paced environment.
- Provided information about current and future events at facility.
- Worked in both office and gameday operation Settings
Inside Sales Representative
Memphis Redbirds
05.2024 - 08.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Extensive knowledge of the CRM, specifically Kore and ProVenue.
Salesman
Cavenders Western Store
08.2022 - 01.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained and mentored new sales representatives.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Currently at over $400,000 in total personal sales
Cart Barn Attendant
Holiday Inn Golf Club
05.2022 - 07.2022
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Monitored pace of play, turf repairs and tee times for players.
- Cleaned carts and repaired broken or damaged parts.
- Interacted with and clean customers clubs
- managed driving range pro shop
- Cleaned and collected balls from driving range
Kitchen Staff Member
Memphis Pizza Cafe
06.2019 - 01.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
- Unloaded food deliveries and stored items in proper locations for easy access.
Education
Bachelor of Science - Sports Management
University of Southern Mississippi
Hattiesburg, MS05.2025
High School Diploma -
Collierville High School
Collierville, TN05.2021
Skills
- Ticket Management
- Cash Handling
- Ticket Printing
- Phone Orders
- Payment Collection
- College Athletics
- Order Fulfillment
- Customer Retention Strategies
- Office work
- MiLB operations
Timeline
Inside Sales Representative
Memphis Redbirds
05.2024 - 08.2024
Southern Miss Ticket Office Intern
Southern Miss Athletics
07.2023 - Current
Salesman
Cavenders Western Store
08.2022 - 01.2024
Cart Barn Attendant
Holiday Inn Golf Club
05.2022 - 07.2022
Kitchen Staff Member
Memphis Pizza Cafe
06.2019 - 01.2022
Bachelor of Science - Sports Management
University of Southern Mississippi
High School Diploma -
Collierville High School
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