Dedicated professional with strong customer service and ticket sales management skills. Experienced in enhancing patron satisfaction through effective problem-solving and efficient operations in event coordination.
Overview
4
4
years of professional experience
Work History
Athletic Ticket Office Intern
Florida State University
Tallahassee
04.2025 - Current
Managed ticket sales for athletic events and performances, optimizing revenue collection.
Handled payment collection for season and individual tickets efficiently.
Processed payments and issued tickets through point-of-sale systems, ensuring accuracy.
Delivered customer service support during ticket purchases, improving patron satisfaction.
Guided customers with ticket purchases, seat reservations, and venue information.
Addressed customer inquiries and resolved issues related to ticketing services efficiently.
Utilized software programs for scanning tickets at entrance gates, streamlining entry process.
Head Golf Coach
Trinity Catholic School
Tallahassee
08.2025 - 10.2025
Developed practice plans that improved player skills and strengthened teamwork.
Conducted skill assessments to identify improvement areas for players.
Mentored student-athletes to promote sportsmanship and encourage personal growth.
Advised on nutrition, injury prevention, sportsmanship, and time management.
Communicated player progress and program updates effectively to parents.
Facilitated meetings with administration to align on team goals for upcoming seasons.
Dock Master
Freedom Boat Club of Lake St. Claire
Harrison Township
05.2022 - 07.2024
Managed daily operations for docking and undocking member vessels, ensuring safety and efficiency.
Guided members in boat handling and docking procedures, enhancing their confidence and satisfaction.
Coordinated schedules for boat usage and maintenance, optimizing availability and service quality.
Communicated effectively with members to deliver exceptional customer service.
Maintained cleanliness and organization of dock areas and equipment.